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How to use JR-WestJR-WEST Usage Guide from Kansai International Airport
How to use JR-West
JR-WEST Usage Guide from Kansai International Airport
Arriving at Kansai International Airport
Head to JR Kansai-airport Station.
JR offers the most convenient access for travelers heading to Tennoji, Osaka, Shin-Osaka, and Kyoto.
Access to JR Kansai-airport Station and the time required may vary depending on the airline being used.
Getting to JR Kansai-airport Station
Purchasing (Obtaining) Tickets at JR Kansai-airport Station
Purchase (obtain) your ticket.
This guide addresses two ways to purchase a ticket.
Please select the desired purchasing method.
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[1] Purchasing from ticket vending machines
① Purchasing HARUKA and other limited express train or Shinkansen tickets
Receiving tickets reserve via JR-WEST ONLINE TRAIN RESERVATION
Exchanging E-tickets (purchased at a travel agency) from a ticket vending machine② Purchasing Kansai-Airport Rapid Service, local service ticket or ICOCA cards
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[2] Purchasing from the JR-WEST Ticket Office
An attendant will serve you.
[1] Purchasing from ticket vending machines
① Purchasing HARUKA and other limited express train or Shinkansen tickets
HARUKA and other limited express train or Shinkansen tickets can be easily purchased from ticket vending machines without having to line up in the ticket office.
Your personal identification number (PIN) is required when purchasing with a credit card.
Purchasing from ticket vending machines
[Receiving tickets reserved via JR-WEST ONLINE TRAIN RESERVATION from ticket vending machines]
Skip the ticket counter lines by receiving tickets directly from a ticket vending machine! Reserved tickets can be received from ticket machines marked with 
at stations throughout West Japan!
The stations where a reserved ticket can be received will vary according to the ticket type. Passengers receiving Special Discounted Tickets from a ticketing machine will need a passport with an IC chip.
Receiving tickets
[Exchaging E-tickets (purchased at a travel agency) from ticket vending machines]
Reserved tickets can be received from ticket machines marked with 
at stations throughout West Japan!
Limited to E-tickets with the QR code design shown on the right.
The stations where a reserved ticket can be received will vary according to the ticket type. Passengers receiving Special Discounted Tickets from a ticketing machine will need a passport with an IC chip.
Exchanging E-tickets (purchased at a travel agency) from a ticket vending machine
② Purchasing Kansai-Airport Rapid Service, local service ticket or ICOCA cards
Kansai-Airport Rapid Service or local service tickets can be easily purchased from ticket machines without having to line up in the ticket office.
Travelers can use ticket machines to search for specific stations before purchasing tickets.
To use limited express services, a separate limited express fare is required.
Purchasing from ticket vending machines
[Purchasing an ICOCA card]
ICOCA cards are electronic cards that can be used for riding trains without purchasing a ticket by touching the card to the automated ticket gate. These cards can also be used for shopping purchases.
Please note that credit cards cannot be used to purchase ICOCA cards.
What is ICOCA?
How to use ICOCA
[2] Purchasing from a JR-WEST Ticket Office
JR-WEST Ticket Office can be found wherever you see this mark.
JR Kansai-airport Station Ticket Office
[Business hours]5:30 a.m. to 11:00 p.m.
Customers who cannot present their exchange order for a rail pass due to loss, theft, or other reason will not be able to receive a rail pass.
Passing through the Gates and Heading for the Platform
Make your way through the gates and head for the platform.
Note that how to pass through the gates varies depending on the type of ticket being used.
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Using a railpass and a basic fare ticket (and limited express ticket)
Insert the ticket.
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Using ICOCA
Just touch the card to the automated ticket gate!
Be careful when walking with your suitcase.
Boarding the Train
Kansai-Airport Express HARUKA and Kansai-Airport Rapid Service offer convenient access from JR Kansai-airport Station to wherever you want to go!
Direct access to Kyoto!
Kansai-Airport Express "HARUKA"
*Both train fare and separate express fare required.
"JR-WEST Free Wi-Fi" service is offered in HARUKA trains.
To use the service, you must obtain an access code beforehand from Kansai-airport Station or some other location that offers internet access.
Click here for more details on JR-WEST Free Wi-Fi Service, including how to use the service.
Direct access to Osaka(Umeda, Tennoji)!
Kansai-Airport Rapid Service
Click here for more details, including train timetables.
