How to use JR-West

JR-WEST Usage Guide from Kansai International Airport

Arriving at Kansai International Airport

Head to JR Kansai-airport Station.

Head to JR Kansai-airport Station.

JR offers the most convenient access for travelers heading to Tennoji, Osaka, Shin-Osaka, and Kyoto.

Access to JR Kansai-airport Station and the time required may vary depending on the airline being used.

Getting to JR Kansai-airport Station

Purchasing (Obtaining) Tickets at JR Kansai-airport Station

Purchase (obtain) your ticket.
This guide addresses two ways to purchase a ticket.

[1] Purchasing from ticket vending machines

① Purchasing HARUKA and other limited express train or Shinkansen tickets

HARUKA and other limited express train or Shinkansen tickets can be easily purchased from ticket vending machines without having to line up in the ticket office.

  • ticket Office

Your personal identification number (PIN) is required when purchasing with a credit card.

Purchasing from ticket vending machines

[Receiving tickets reserved via JR-WEST ONLINE TRAIN RESERVATION from ticket vending machines]

Skip the ticket counter lines by receiving tickets directly from a ticket vending machine! Reserved tickets can be received from ticket machines marked with at stations throughout West Japan!

The stations where a reserved ticket can be received will vary according to the ticket type. Passengers receiving Special Discounted Tickets from a ticketing machine will need a passport with an IC chip.

[Exchaging E-tickets (purchased at a travel agency) from ticket vending machines]

Reserved tickets can be received from ticket machines marked with at stations throughout West Japan!

QR

Limited to E-tickets with the QR code design shown on the right.
The stations where a reserved ticket can be received will vary according to the ticket type. Passengers receiving Special Discounted Tickets from a ticketing machine will need a passport with an IC chip.

Exchanging E-tickets (purchased at a travel agency) from a ticket vending machine

② Purchasing Kansai-Airport Rapid Service, local service ticket or ICOCA cards

Kansai-Airport Rapid Service or local service tickets can be easily purchased from ticket machines without having to line up in the ticket office.
Travelers can use ticket machines to search for specific stations before purchasing tickets.

Purchasing Kansai-Airport Rapid Service, local service ticket or ICOCA cards

To use limited express services, a separate limited express fare is required.

Purchasing from ticket vending machines

ICOCA card

[Purchasing an ICOCA card]

ICOCA cards are electronic cards that can be used for riding trains without purchasing a ticket by touching the card to the automated ticket gate. These cards can also be used for shopping purchases.

  • Purchasing an ICOCA card
  • Purchasing an ICOCA card

Please note that credit cards cannot be used to purchase ICOCA cards.

[2] Purchasing from a JR-WEST Ticket Office

Midori-no-madoguchi

JR-WEST Ticket Office can be found wherever you see this mark.

"ICOCA & HARUKA" is a set containing an "ICOCA" IC card (pre-charged with 1,500 yen) and a discounted ticket for the Kansai-Airport Express "HARUKA." The ICOCA can be used on JR, subway, private railway and bus transportation and for shopping in the Kansai Area and beyond. The Kansai-Airport Express "HARUKA" provides direct access from Kansai-airport Station to Tennoji, Shin-Osaka and Kyoto Stations.

JR Kansai-airport Station Ticket Office

JR Kansai-airport Station Ticket Office
[Business hours]5:30 a.m. to 11:00 p.m.

Customers who cannot present their exchange order for a rail pass due to loss, theft, or other reason will not be able to receive a rail pass.

Purchasing from the JR-WEST Ticket Office

Passing through the Gates and Heading for the Platform

Make your way through the gates and head for the platform.
Note that how to pass through the gates varies depending on the type of ticket being used.

  • Using a rail pass

    When using a rail pass, please use the automated ticket gate.
    Some products* are available from staffed ticket gates only.

    Using a rail pass

  • Using ICOCA & HARUKA

    Use the discounted ticket instead of the ICOCA card to pass through the automated ticket gate.

    Using ICOCA&HARUKA

  • Using a basic fare ticket (and limited express ticket)

    Insert the basic fare ticket together with the limited express ticket into the automated ticket gate.

    Using a basic fare ticket

  • Using ICOCA

    Just touch the card to the automated ticket gate!

    Using ICOCA

*Takayama-Hokuriku Area Tourist Pass, Ise-Kumano-Wakayama Area Tourist Pass, and Japan Rail Pass

Be careful when walking with your suitcase.

Boarding the Train

Kansai-Airport Express HARUKA and Kansai-Airport Rapid Service offer convenient access from JR Kansai-airport Station to wherever you want to go!

Kansai-Airport Express "HARUKA"

Direct access to Kyoto!

Kansai-Airport Express "HARUKA"

*Both train fare and separate express fare required.

"JR-WEST Free Wi-Fi" service is offered in HARUKA trains.
To use the service, you must obtain an access code beforehand from Kansai-airport Station or some other location that offers internet access.

Kansai-Airport Rapid Service

Direct access to Osaka(Umeda, Tennoji)!

Kansai-Airport Rapid Service

Click here for more details, including train timetables.

Notice!Notice!

Arrival at Destination