Travel Support by JR-WEST

Supporting travelers in the event of sudden illness, disasters, or other travel problems! Available exclusively to JR-West product users

iPhone

Terms of Use

Purchase a JR-West product (No additional fee)

Travelers who have purchased a JR-West product (rail pass, ticket, ICOCA card, etc.) are eligible to use the service at no additional charge.

Click here to see eligible rail passes
pass ICOCA
  • *ICOCA cards with special designs are also eligible.
User information registration

Users must register to use the service. Registration information includes gender, age, nationality, and ticket information.

  • *An internet connection is required to use this service.
  • *Recommended device environment: [OS] iOS 13.0 or later; Android 9.0 or later /
    [Browser] Safari 13.0 or later; Google Chrome 83.0 or later

Using the Service

  1. Visit the app site.

    Visit the app site.

    Scan the QR code or access the following website.
    Tap [Start app].

    Visit the app site

    * Use a smartphone for best results.

  2. Select your language.

    Select your language.

    Select the preferred language to use.

  3. Please read and agree to the Terms of Use.

    • Read about the app’s usage information and tap [Accept].
      Please read our cookies policy and tap [Accept].
    • Tap [Check] to view the Terms of Use.
      Tap [Check] to view the Terms of Use.
    • Review the Terms of Use and tap [Accept].
      Review the Terms of Use and tap [Accept].
  4. Register your user information.

    Enter your gender, age, and national

    Enter your gender, age, and nationality.

  5. Register an image of your product.

    • Register an image of your product.
    • If using an ICOCA card, register the number on the back.
      If using an ICOCA card, register the number on the back.

    Upload a picture of your rail pass, ticket, ICOCA card, or other product from your smartphone.

    • *If you registered before arriving in Japan, scan your ticket after receiving your ticket.
  6. Use the service

    You will be able to use the service immediately after registering.

    You will be able to use the service immediately after registering.

    JR-WEST Free Wi-Fi is conveniently available in major JR stations and on certain trains including Shinkansen and the Kansai-Airport Express HARUKA.

    • Major JR stations and Limited Express trains

      wifi
    • Shinkansen

      Shinkansen