Supporting travelers in the event of sudden illness, disasters, or other travel problems! Available exclusively to JR-West product users
Overview of Service
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Multilingual assistance for medical consultations(for describing injury or illness)
Describe injury/illness in Japanese
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Disaster evacuation information
Show nearest evacuation site on area map.
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Dietary restriction support / Prayer room information
Describe dietary restriction(s) in Japanese
Show prayer room information -
Disaster/hospital information
Show multilingual call centers and medical referral contacts
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JR-West Train Service Information
Show train service information and links for public transportation
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Tourism Information
Show links offering useful information for your trip to Japan
* Use a smartphone for best results.
Terms of Use
- Purchase a JR-West product (No additional fee)
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Travelers who have purchased a JR-West product (rail pass, ticket, ICOCA card, etc.) are eligible to use the service at no additional charge.
Click here to see eligible rail passes
- *ICOCA cards with special designs are also eligible.
- User information registration
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Users must register to use the service. Registration information includes gender, age, nationality, and ticket information.
- *An internet connection is required to use this service.
- *Recommended device environment: [OS] iOS 13.0 or later; Android 9.0 or later /
[Browser] Safari 13.0 or later; Google Chrome 83.0 or later
Using the Service
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Visit the app site.
Scan the QR code or access the following website.
Tap [Start app].Visit the app site* Use a smartphone for best results.
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Select your language.
Select the preferred language to use.
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Please read and agree to the Terms of Use.
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![Read about the app’s usage information and tap [Accept].](img/3_01_flow.png)
Please read our cookies policy and tap [Accept]. -
![Tap [Check] to view the Terms of Use.](img/3_02_flow.png)
Tap [Check] to view the Terms of Use. -
![Review the Terms of Use and tap [Accept].](img/3_03_flow.png)
Review the Terms of Use and tap [Accept].
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Register your user information.
Enter your gender, age, and nationality.
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Register an image of your product.
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If using an ICOCA card, register the number on the back.
Upload a picture of your rail pass, ticket, ICOCA card, or other product from your smartphone.
- *If you registered before arriving in Japan, scan your ticket after receiving your ticket.
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Use the service
You will be able to use the service immediately after registering.
JR-WEST Free Wi-Fi is conveniently available in major JR stations and on certain trains including Shinkansen and the Kansai-Airport Express HARUKA.
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Major JR stations and Limited Express trains
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Shinkansen
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