Language

Travel Support by JR-WEST

Supporting travelers in the event of sudden illness, disasters, or other travel problems! Available exclusively to JR-West product users

iPhone

2020.12.01Start

Overview of Service

  • Multilingual assistance for medical consultations

    Multilingual assistance for medical consultations(for describing injury or illness)

    Enter your injury, illness (for colds and other ailments), or pre-existing medical conditions directly on your smartphone for onscreen translation into Japanese (16 languages supported).

  • Disaster evacuation information

    Disaster evacuation information

    Find your nearest designated evacuation site on an area map to ensure safety in the event of a disaster.

  • Dietary restriction support / Prayer room information

    Dietary restriction support / Prayer room information

    Enter any dietary requirements (according to Islamic jurisprudence, allergies, vegetarian dietetics, etc.) directly on your smartphone for onscreen translation into Japanese
    (5 languages supported). Prayer room locations, hours of use, and other information are also available.

  • Disaster/hospital information

    Disaster/hospital information

    Get connected to multilingual JNTO and Osaka Convention & Tourism Bureau call centers (available at any time, all year round) for emergency information (for accidents, etc.), disaster information, or general tourism information, and find medical referral contact information.

  • JR-West Train Service Information

    JR-West Train Service Information

    See information on delays and operational statuses for all JR-West lines and sections.

  • Tourism Information

    Tourism Information

    Get access to various websites offering useful information for your trip to Japan, including JNTO and the Osaka Convention & Tourism Bureau sites.

Visit the app site

* Use a smartphone for best results.

Terms of Use

Purchase a JR-West product (No additional fee)

Travelers who have purchased a JR-West product (rail pass, ticket, ICOCA card, etc.) are eligible to use the service at no additional charge.

Click here to see eligible rail passes
pass ICOCA
  • *ICOCA cards with special designs are also eligible.
User information registration

Users must register to use the service. Registration information includes gender, age, nationality, and ticket information.

  • *An internet connection is required to use this service.
  • *Recommended device environment: [OS] iOS 13.0 or later; Android 9.0 or later /
    [Browser] Safari 13.0 or later; Google Chrome 83.0 or later

Using the Service

  1. Visit the app site.

    Visit the app site.

    Scan the QR code or access the following website.
    Tap [Start app].

    Visit the app site

    * Use a smartphone for best results.

  2. Select your language.

    Select your language.

    Select the preferred language to use.

  3. Agree to the Terms of Use.

    • Read about the app’s usage information and tap [Accept].
      Read about the app’s usage information and tap [Accept].
    • Tap [Check] to view the Terms of Use.
      Tap [Check] to view the Terms of Use.
    • Review the Terms of Use and tap [Accept].
      Review the Terms of Use and tap [Accept].
  4. Register your user information.

    Enter your gender, age, and national

    Enter your gender, age, and nationality.

  5. Register an image of your product.

    • Register an image of your product.
    • If using an ICOCA card, register the number on the back.
      If using an ICOCA card, register the number on the back.

    Upload a picture of your rail pass, ticket, ICOCA card, or other product from your smartphone.

    • *If you registered before arriving in Japan, scan your ticket after receiving your ticket.
  6. Use the service

    You will be able to use the service immediately after registering.

    You will be able to use the service immediately after registering.

    JR-WEST Free Wi-Fi is conveniently available in major JR stations and on certain trains including Shinkansen and the Kansai-Airport Express HARUKA.

    • Major JR stations and Limited Express trains

      wifi
    • Shinkansen

      Shinkansen