Inquiries regarding JR-WEST Services
First, please view the "How to Use JR-WEST" guide.
- ・ Purchasing, changing, or refunding tickets
- ・ Riding trains
- ・ Station facilities and services, etc.
This collection presents frequently asked questions and answers regarding use of JR-WEST services. Questions are organized by category. Please check here before submitting an inquiry.
The following information is also available on the JR-WEST homepage.
Product-Related Inquiries
Please use the following forms to contact JR-WEST regarding purchasing or using JR-WEST RAIL PASS.
Notice : If you can not receive the "Booking confirmation e-mail".
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Inquiries Related to a Reservation Submitted Through
JR-WEST ONLINE TRAIN RESERVATION
For inquiries about changing or refunding a reservation submitted through JR-WESTONLINE TRAIN RESERVATION, please click here.
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Inquiries, Comments, and Requests regarding Other JR-WEST Services
Please use the following form to contact JR-WEST.
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To make a new material procurement deal,
please visit the "For Business (Material Procurement)" page.(English only)