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Receiving your ticket

Receive the ticket you reserved

Receive your ticket at a JR West, JR Shikoku, JR Kyushu or JR Central station, or certain JR East Travel Service Centers. Tickets for some reservations, including Tokaido Shinkansen (Tokyo – Shin-Osaka) and reservations where credit payment has not been concluded, cannot be received at certain JR East Travel Service Centers.

Ticket receipt is possible in JR Kyushu, JR Shikoku, JR West and JR Central. JR Central area is only possible if it includes a specified area. In JR East, receipt is only possible in certain Travel Service Centers.

* Depending on the Special Discounted Ticket, the stations at which tickets can be received may be limited. For more information, please visit the specific Special Discounted Ticket website.

Place of receipt of ticket

If payment was completed on credit

Regular ticket

  • JR West or JR Shikoku ticket vending machines (such as “green” ticket vending machines or “green” ticketing machines) or JR Ticket Offices (Midori-no-madoguchi) displaying the e5489 mark e5489
  • JR Kyushu reserved ticket vending machine (outside ticket gates) or JR Ticket Office (Midori-no-madoguchi)
  • Certain JR East Travel Service Centers
  • JR Central reserved seat ticket vending machines or ticket sales areas displaying the e5489 mark e5489

Special Discounted Ticket

If paying at the station

Regular ticket

  • JR West or JR Shikoku ticket vending machines (such as “green” ticket vending machines or “green” ticketing machines) or JR Ticket Offices (Midori-no-madoguchi) displaying the e5489 mark e5489
  • JR Kyushu reserved ticket vending machine (outside ticket gates) or JR Ticket Office (Midori-no-madoguchi)
  • JR Central reserved seat ticket vending machines or ticket sales areas displaying the e5489 mark e5489

Special Discounted Ticket

Time during which receipt of tickets is possible

Reserved seat ticket machines (such as “green” ticket vending machines or “green” ticketing machines) may be used between 4:30 a.m. and 11:20 p.m. (Japan Standard Time), and JR Ticket Offices (Midori-no-madoguchi) may be used between 4:30 a.m. and 11:30 p.m. (Japan Standard Time).

  • * However, this is limited to operating hours of the station.
  • * Each station has its own operating hours, and there are some stations at which you cannot receive your tickets. For details please consult the list of stations at which tickets can be received.
Deadline for receiving ticket

Valid until the day the valid period begins

  • * Even after the train’s departure time, if it is the same day you may still receive your ticket.
  • * If paying at the station, you will receive your ticket at the same time as you make your payment before the deadline.
Items needed when receiving ticket

Regular ticket

If payment was completed on credit and receiving ticket from a “green” ticket vending machine

Credit card,identification number and 5-digit reservation number beginning with 4

If payment was completed on credit and receiving ticket from a JR Ticket Offices (Midori-no-madoguchi)

Credit card and 5-digit reservation number beginning with 4

If paying at the station (“green” ticket vending machines, etc. work the same as JR Ticket Offices [Midori-no-madoguchi])

Identification number and reservation number

Special Discounted Ticket

If payment was completed on credit and receiving ticket from a “green” ticket vending machine

Credit card, identification number and 5-digit reservation number beginning with 4 and passport,

If payment was completed on credit and receiving ticket from a JR Ticket Offices (Midori-no-madoguchi)

Credit card, 5-digit reservation number beginning with 4 and passport

If paying at the station (“green” ticket vending machines, etc. work the same as JR Ticket Offices [Midori-no-madoguchi])

Identification number, reservation number and passport

Notes

  • * Please make sure to receive your ticket before boarding the train. Boarding the train without first collecting your ticket will result in your having to purchase the necessary tickets again (at a non-discounted price).
  • * For reservations that include basic fare tickets, you can receive your tickets at “green” ticket vending machines, “green” ticketing or reserved seat ticket machines inside the ticket gates only if you reserved a Shinkansen Limited Express ticket at the same time. For reservations that do not allow you to receive your ticket at ticket machines, etc., please use JR Ticket Offices (Midori-no-madoguchi).
  • * If paying by credit card, please store the credit receipt you are given when you receive your ticket carefully until your credit card statement arrives. It may be necessary for changing or refunding your ticket after receipt.
  • * If you selected “Pay by credit card” when making your reservation, your fare was paid at the time you completed your reservation, so even if you have not received your ticket the fare will be charged in full.
  • * If you selected “Pay at station”, but payment is not completed by the payment deadline, the reservation will be canceled automatically. (No handling fee will be applied.)
  • *Please make sure to receive your ticket by the first day during its valid period. (Even if the first time you board the designated train is later than the day after the first day it is valid, you will not be able to receive your ticket from the following day onward.)
  • * QR codes are a registered trademark of DENSO WAVE Incorporated.。

Receiving your ticket from a ticket machine

Image of a “green” ticket vending machine

Regular tickets can be received from reserved seat ticket machines such as “green” ticket vending machines.

Tickets can be received from JR Central reserved seat ticket machines displaying the e5489 mark e5489 , “green” ticket vending machines or “green” ticket ticketing displaying the e5489 mark e5489 , etc.

Special Discounted Tickets can be received at a “green” ticket vending machine displaying the passport mark パスポート in the ticket reception station.
Click here for information on ticket reception stations

Reserved seat ticket machines (such as “green” ticket vending machines or “green” ticketing machines) may be used between 4:30 a.m. and 11:20 p.m. (Japan Standard Time), and JR Ticket Offices (Midori-no-madoguchi) may be used between 4:30 a.m. and 11:30 p.m. (Japan Standard Time).

  • * However, this is limited to operating hours of the station.
  • * Each station has its own operating hours, and there are some stations at which you cannot receive your tickets.For details please consult the list of stations at which tickets can be received.
  • * Depending on the contents of your reservation, such as number of ticket cards to be sold and the type of ticket, you may not be able to receive your ticket from a ticket machine. In that case, please go to the ticket office.

How to use a green ticket vending machine to get a ticket you have reserved via JR-WEST ONLINE TRAIN RESERVATION

  • Receipt flow1

    Select the language you wish to use.
    *The initial display is in Japanese

  • Receipt flow2

    Select “Receive reserved ticket”.
    *The screen may be different.

  • Receipt flow3

    Select “JR-WEST ONLINE TRAIN RESERVATION”.
    *The screen may be different.

  • Receipt flow4

    - If payment was completed on credit
    Insert the credit card you used when making reservations.

    - If paying at the station
    Press “QR code or reservation number”and swipe the QR code you were issued when you made your reservation, or enter the reservation number.

  • Receipt flow5

    Enter the four-digit identification number issued when you made your reservation.

  • Receipt flow6

    *Only applicable for special discount tickets
    Confirm the conditions of use (passport, entry visa, etc.).

  • Receipt flow7

    *Only applicable for special discount tickets
    Confirm that you accept the purpose for which your personal information will be used.

  • Receipt flow8

    *Only applicable for special discount tickets

    Swipe the passport page with your photograph on it.

    *A passport with an IC chip is required for this. If your passport does not have an IC chip,please go to the ticket office.

  • - If payment was completed on credit

    Your ticket will be issued. Please take it from the machine.

    - If paying at the station

    Your ticket will be issued when you have paid in cash via the green ticket vending machine.

    Please take your ticket from the machine.

    *Payment at a “green” ticket vending machine can only be made in cash (Japanese yen).