Privacy Policy

Privacy Policy

Scope of Application

This privacy policy applies to the On-line Reservation on this site("RAIL PASS" and "ICOCA&HARUKA")(hereinafter “this service”) administered by JR-West.

Purpose of Collecting Information

With this service, we collect personal information on customers (Name, Date of birth, E-mail address and Passport number) for the following purposes:

  • ・ To receive reservation / cancellation requests
  • ・ To verify identity when issuing JR-WEST RAIL PASS at stations
  • ・ To respond to inquiries
  • ・ To create materials that are made so that individuals cannot be identified

Note that changes to personal information acquired will not occur without the prior consent of the customer. Furthermore, it will not be used for any purpose other than those listed above.

*Personal information related to this service is handled based on the Basic Company Privacy Policy (Japanese) and the JR-West Website Privacy Policy (Japanese), as well as Privacy Policy of this service.