Customer Support
JR-WEST Free Wi-Fi Service
[For customers using JR-WEST Free Wi-Fi Service on or after May 10, 2016]
Our Wi-Fi usage instructions are about to change!
Click here to see the usage instructions that will take effect May 10, 2016.
Free Wi-Fi access which does not require authentication is now available inside the JR Ticket Office (Midori-no-madoguchi) at Kansai Airport station!
Through a simple process with no passwords or other authentication, users are welcome to enjoy 15 minutes of free internet usage per connection.
For a Station Map of Kansai Airport station,
JR Ticket Office
(Midori-no-madoguchi) see
(How to use)
Make your trip easier by visiting “JR-WEST Train Status Information" or "How to Use JR-WEST" on the Web, or obtain guest codes on-the-spot for free Wi-Fi usable at major JR West stations.