Customer Support

JR-WEST Free Wi-Fi Service

Map of Hotspot Locations

Huraka

JR-WEST Free Wi-Fi is available on Kansai-airport Express Haruka and trains featuring the Wi-Fi sticker inside the car.

*Passengers using JR-WEST Free Wi-Fi for the first time from a train must obtain a guest code in advance.

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Location details

Major JR-WEST stations

No Locations Wi-Fi Service Areas
1 Toyama Ticket gates (Shinkansen Gate) and waiting rooms
2 Shin-Takaoka Ticket gates
3 Kanazawa Ticket gates (Shinkansen Gate and IR Ishikawa Railway) and waiting rooms
4 Fukui Ticket gates
5 Saga-Arashiyama Ticket gates
6 Kyoto*1 Ticket gates(Central, West, and Underground East gates)
7 Inari Ticket gates
8 Uji Ticket gates
9 Osaka Ticket gates(Central, Midosuji, South, and Sakurabashi gates)
10 Shin-Osaka*1 Ticket gates (East Gate), waiting rooms, and JR West Travel Corner
11 Universal-City Ticket gates
12 Tennoji Ticket gates (Central and East gates)
13 JR-Namba Ticket gates
14 Kansai-airport Ticket gates (JR Gate) and JR Ticket Office
15 Nara Ticket gates
16 Wakayama Ticket gates (Central Gate)
17 Shirahama Ticket gates
18 Shin-Kobe Ticket gates and waiting areas
19 Sannomiya Ticket gates (Central Gate)
20 Nishi-Akashi Ticket gates (West Gate)
21 Himeji Ticket gates (Central Gate)
22 Kinosaki-Onsen Ticket gates
23 Okayama*2 Ticket gates (Shinkansen Gate) and waiting rooms
24 Kurashiki Ticket gates
25 Onomichi Ticket gates (South Gate)
26 Tottori Ticket gates
27 Yonago Ticket gates
28 Hiroshima*2 Ticket gates (Shinkansen Gate) and waiting areas
29 Miyajimaguchi Ticket gates
30 Tokuyama Ticket gates (South Shinkansen Gate)
31 Shin-Yamaguchi Ticket gates (Shinkansen Transfer Gate)
32 Shimonoseki Ticket gates
33 Kokura*2 Ticket gates (Shinkansen Gate)
34 Hakata*2 Ticket gates (Central Shinkansen Gate),waiting rooms, and Hikari Square

Station buildings and shopping centers

No Facility name Wi-Fi Service Areas
6 Kyoto Station Building Sky Garden and Muromachi Square
6 JR Kyoto Isetan 3F Tax-Free counter
9 OSAKA STATION CITY B2F Gift salon (LUCUA1100), 3F Information (North Gate Building side), Atrium Plaza, Carillon Plaza, Toki-no-hiroba Plaza, Yawaragi-no-niwa Garden, Kaze-no-hiroba Plaza, Tenku-no-noen Farm, South Gate Plaza, 3F Service counter (South Gate Building side), Taiyo-no-hiroba Plaza, and Umaimono Plaza
12 Tennoji MIO Tennoji MIO Main Building and Plaza Building
28 Hiroshima Station Building ASSE B1F (JR Gate side), 1F, 2F, 3F (JR Gate side), and 6F
28 Hiroshima Shinkansen Souvenir Shop & Restaurant 1F
  • *1 Service is not available at ticket gates or waiting rooms for the Shinkansen.
  • *2 Service is only available at ticket gates, waiting rooms, and waiting areas for the Shinkansen.

As of December 2016