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2020
| Sep 2 | Start of new high-speed sightseeing cruiser SEA SPICA operation. |
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| Sep 11 | Start of WEST EXPRESS GINGA operation. |
| Sep 24 | Start of WESTER, a new app focused on meeting today's needs through mobility as a service (MaaS initiative) |
| Oct 30 | Announcement of revision of “JR-West Group Medium-Term Management Plan 2022” |
| Dec 26 | Delisting from the Nagoya Stock Exchange (First Section) and Fukuoka Stock Exchange |
2021
| Mar 17 | Formulation of the “Toward operating safe railways in the future” |
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| Apr 1 | Start of a new ICOCA staggered commuting points service |
| Apr 30 | Announcement of the formulation of the“JR-West Group Zero Carbon 2050” long-term environmental goals and the supports for the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD) |
| Sep 1 | Decision to issue new shares and secondary distribution of shares |
2022
| Apr 1 | Transition from First Section of Tokyo Stock Exchange to Prime Market following market restructuring |
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| Jun 23 | Transition to a company with Audit and Supervisory Committee |
| Nov 25 | Issuance of sustainability bonds |
2023
| Jan 24 | Heavy snowfall mainly in the Kyoto area causes incidents (snow damage) that inconvenience passengers |
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| Mar 18 | Opening of Osaka Station's Umekita Area Start of Phase 2 of Nara Line double-tracking project |
| Mar 22 | Start of Mobile ICOCA service |
| Apr 28 | Formulation of "Our Purpose," JR-West's vision for its future self Announcement of JR-West Group’s Long-Term Vision 2032 and Medium-Term Management Plan 2025 |
| Jun 27 | Start of ICOCA service for Apple Pay |
| Jul 22 | Introduction of new 227 Series “Urara” to the Okayama and Bingo areas |
| Oct 2 | Establishment of TRAILBLAZER Inc. |
2024
| Jan 1 | Establishment of the Marketing Headquarters and Railway Marketing Division within the headquarters Establishment of the Customer Satisfaction Strategy Department in the Railway Operations Headquarters |
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| Mar 16 | Introduction of Hokuriku Shinkansen service between Kanazawa and Tsuruga Discontinuance of designated smoking rooms on Sanyo Shinkansen |
| Mar 18 | Start of Limited Express “Rakuraku Yamato” commuter train Start of “My Commuter Pass” web application service |
| Apr 1 | Stock split |
| Apr 6 | Introduction of new Yakumo trains (273 Series) |
| Apr 15 | Opening of WESTER Mall storefront e-commerce mall |
| Apr 30 | Update to JR-West Group Medium-Term Management Plan 2025 |
| May 24 | Establishment of JR-West Group’s Basic Policy on Customer Harassment |
| Jul 31 | Opening of INOGATE OSAKA building, including the Barchica 03 restaurant Opening of KITTE Osaka commercial facility in JP Tower Osaka and THE OSAKA STATION HOTEL, Autograph Collection |
| Oct 5 | Start of operation of the “Hana Akari” train |
2025
| Mar 1 | Opening of new Bentencho Station building and connecting passageway |
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| Mar 15 | Start of Limited Express “Mahoroba” train regular service and debut of renewed train cars |
| Mar 21 | Opening of Umekita Green Place |
| Mar 24 | Grand opening of the new minamoa Hiroshima Station building |
| May 28 | Start of Wesmo! payment service |
| Dec 12 | Opening of Fukuchiyama Line Accident Train Preservation Facility |
(As of January 2026)