About Us

JR-West Corporate Philosophy

  • 1We, being conscious of our responsibility for protecting the truly precious lives of our customers, and incessantly acting on the basis of safety first, will build a railway that assures our customers of its safety and reliability.
  • 2We, with a central focus on railway business, will fulfill the expectations of our customers, shareholders, employees and their families by supporting the lifestyles of our customers, and achieving sustainable growth into the future.
  • 3We, valuing interaction with customers, and considering our business from our customers' perspective, will provide comfortable services that satisfy our customers.
  • 4We, together with our group companies, will consistently improve our service quality by enhancing technology and expertise through daily efforts and practices.
  • 5We, deepening mutual understanding, and respecting each individual, will strive to create a company at which employees find job satisfaction and in which they take pride.
  • 6We, acting in a sincere and fair manner in compliance with the spirit of legal imperatives, and working to enhance corporate ethics, will seek to be a company trusted by communities and society.

Safety Charter

We, ever mindful of the railway accident that occurred on April 25, 2005, conscious of our responsibility for protecting the truly precious lives of our customers, and based on the conviction that ensuring safety is our foremost mission, establish this Safety Charter.

  • 1Safety is ensured primarily through understanding and complying with rules and regulations, a strict execution of each individual's duty, and improvements in technology and expertise, and built up through ceaseless efforts.
  • 2The most important actions for ensuring safety are to execute basic motions, to rigorously enforce safety checks, and to implement flawless communication.
  • 3To ensure safety, we must make a concerted effort, irrespective of our organizational affiliation, rank or assignment.
  • 4When uncertain about a decision, we must choose the most assuredly safe action.
  • 5Should an accident occur, our top priorities are to prevent concomitant accidents, and to aid passengers.

Medium-Term Management Plan 2022

JR-West is a corporate group that provides social infrastructure, centered on railway services, and accordingly the Group’s corporate philosophy and management vision position safety as the foundation of management. Targeting the realization of the corporate philosophy and the management vision,we will advance the JR-West Group Medium-Term Management Plan 2022 and contribute to the creation of “a safe and comfortable society filled with meetings among people and smiles”which is our vision.

The image of the Medium-Term Management Plan 2022 here (PDF, 341KB) PDF

JR-West Group Railway Safety Think-and-Act Plan 2022

The JR-West Group Railway Safety Think-and-Act Plan 2022 was developed with the goal of ensuring safety, particularly from the determination to prevent accidents such as the derailment accident on the Fukuchiyama Line. Based on an increased awareness of safety as a top priority, the JR-West Group strives to improve the railway system for ensured safety by improving organization safety management and establishing individual safe practices, to establish safety management practices for all employees, and to prevent not only serious accidents but also worker injuries. In practice, to ensure the safety of not only customers but also fellow Group employees, we ask each JR-West Group employee to take a moment to think carefully about potential risks. Only then can we ensure decisions that prioritize safety above all else. Through steady enactment of continued efforts by all JR-West Group employees, we can continue to improve various angles of the railway system in a constant pursuit of safety.

The image of the JR-West Group Railway Safety Think-and-Act Plan 2022 here (PDF, 595KB) PDF