A service counter offering support in English and Chinese is available at the JR Ticket Office (Midori-no-madoguchi) in Kansai-airport Station.
5:30 to 23:00.
Exchange and sale of tickets
・Exchange and sale of products available only to overseas visitors
ICOCA & Haruka/JR-WEST RAIL PASS/JAPAN RAIL PASS etc.
・Sale of standard tickets, limited express tickets and Special Discounted Tickets
Sale of products for travel within Japan (8:00 to 20:00)
・Sale of tickets for optional local tours
・Reservations for accommodation and car rentals, including same-day reservations
・Agent services for inbound travel insurance