Inquiries regarding JR-WEST Services
First, please view the "How to Use JR-WEST" guide.
- ･ Purchasing, changing, or refunding tickets
- ･ Riding trains
- ･ Station facilities and services, etc.
This collection presents frequently asked questions and answers regarding use of JR-WEST services. Questions are organized by category. Please check here before submitting an inquiry.
The following information is also available on the JR-WEST homepage.
Please use the following forms to contact JR-WEST regarding purchasing or using JR-WEST RAIL PASS or ICOCA & HARUKA.
Inquiries Related to a Reservation Submitted Through
JR-WEST ONLINE TRAIN RESERVATION
For inquiries about changing or refunding a reservation submitted through JR-WESTONLINE TRAIN RESERVATION, please click here.
Inquiries, Comments, and Requests regarding Other JR-WEST Services
Please use the following form to contact JR-WEST.
To make a new material procurement deal,
please visit the "For Business (Material Procurement)" page.(English only)