Ticket Reservation Office for foreign passengers
Major stations have information clerks who speak Chinese and English.
- ・Service hours 10:00 to 18:00/every day
- Kyoto station/Near the JR Central Ticket Office (Midori-no-madoguchi) at Central gate
Shin-Osaka station/Near the JR Ticket Office (Midori-no-madoguchi) at East gate
Tennoji station/Near the JR Central Ticket Office (Midori-no-madoguchi) at Central gate
How to use JR-WEST
Our "How to use JR-WEST" page has all the information you need to buy tickets, use the trains, and get the most out of other JR WEST services.
JR-WEST Free Wi-Fi Service
Easy and convenient! Wi-Fi service, free of charge for 8 days.
Wi-Fi is available in the surrounding area wherever this mark is found.
SIM cards on sale
SIM cards are available for purchase aboard the Sanyo Shinkansen (some trains excluded between Shin-Osaka and Hakata) and at certain stores inside the station (7-Eleven Heart・in).
At JR-WEST, it is our aim to offer railway services with confidence to all of our patrons, including those who may be physically challenged. We strive to maintain our accessibility features and offer sincere support at all times. This web site offers information on how patrons with disabilities can use our stations and trains in addition to information on the development of barrier-free and other accessibility features JR-WEST actively promotes.
Etiquette at stations and on trains
In the quest to offer a more comfortable station and train experience, we ask for your cooperation in helping to improve manners and etiquette at JR-WEST establishments.
Travel insurance for visitors
If an insured falls ill or is injured while travelling as a tourist in Japan, then this insurance compensates the insured for the following:
(1) Cost of medical treatment
(2) Cost of necessary services such as arranging for a medical institution, interpretating on his behalf in either English, Chinese, and Korean during medical consultation/treatment
(3) Cost of cashless treatment
Provided that he receives such treatment and services in Japan.