Receiving your ticket

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Receiving your ticket

Receive the ticket you reserved

Receive your ticket at a JR West, JR Shikoku, JR Kyushu or JR Central station, or certain JR East Travel Service Centers.

Related information:

List of stations where tickets can be received

Ticket receipt is possible in JR Kyushu, JR Shikoku, JR West and JR Central. JR Central area is only possible if it includes a specified area. In JR East, receipt is only possible in certain Travel Service Centers.

* Depending on the Special Discounted Ticket, the stations at which tickets can be received may be limited. For more information, please visit the specific Special Discounted Ticket website.

Place of receipt of ticket	Regular ticket JR West or JR Shikoku ticket vending machines (such as “green” ticket vending machines or “green” ticketing machines) or JR Ticket Offices (Midori-no-madoguchi) displaying the e5489 mark JR Kyushu reserved ticket vending machine (outside ticket gates) or JR Ticket Office (Midori-no-madoguchi) JR East Travel Service Centers within the greater Tokyo area or certain reserved seat ticket-vending machines JR Central reserved seat ticket vending machines or ticket sales areas displaying the e5489 mark Special Discounted Ticket（Some Special Discount Tickets cannot be received from a ticket machine.） The stations at which you can receive your ticket are limited. Click here for more information.
Time during which receipt of tickets is possible	Reserved seat ticket machines (such as “green” ticket vending machines or “green” ticketing machines) may be used between 4:30 a.m. and 11:20 p.m. (Japan Standard Time), and JR Ticket Offices (Midori-no-madoguchi) may be used between 4:30 a.m. and 11:30 p.m. (Japan Standard Time). * However, this is limited to operating hours of the station. * Each station has its own operating hours, and there are some stations at which you cannot receive your tickets. For details please consult the list of stations at which tickets can be received.
Deadline for receiving ticket	Valid until the day the valid period begins * Even after the train’s departure time, if it is the same day you may still receive your ticket. * If paying at the station, you will receive your ticket at the same time as you make your payment before the deadline.
Items needed when receiving ticket	Regular ticket To receive your ticket, you will need the physical credit card you paid for. Payment methods that do not have a physical card, such as virtual cards, cannot be used. If payment was completed on credit and receiving ticket from a “green” ticket vending machine If payment was completed on credit and receiving ticket from a JR Ticket Offices (Midori-no-madoguchi) If paying at the station (“green” ticket vending machines, etc. work the same as JR Ticket Offices [Midori-no-madoguchi]) Special Discounted Ticket If payment was completed on credit and receiving ticket from a “green” ticket vending machine If payment was completed on credit and receiving ticket from a JR Ticket Offices (Midori-no-madoguchi) If paying at the station (“green” ticket vending machines, etc. work the same as JR Ticket Offices [Midori-no-madoguchi])

Notes

* Please make sure to receive your ticket before boarding the train. Boarding the train without first collecting your ticket will result in your having to purchase the necessary tickets again (at a non-discounted price).
* For reservations that include basic fare tickets, you can receive your tickets at “green” ticket vending machines, “green” ticketing or reserved seat ticket machines inside the ticket gates only if you reserved a Shinkansen Limited Express ticket at the same time. For reservations that do not allow you to receive your ticket at ticket machines, etc., please use JR Ticket Offices (Midori-no-madoguchi).
* If paying by credit card, please store the credit receipt you are given when you receive your ticket carefully until your credit card statement arrives. It may be necessary for changing or refunding your ticket after receipt.
* If you selected “Pay by credit card” when making your reservation, your fare was paid at the time you completed your reservation, so even if you have not received your ticket the fare will be charged in full.
* If you selected “Pay at station”, but payment is not completed by the payment deadline, the reservation will be canceled automatically. (No handling fee will be applied.)
*Please make sure to receive your ticket by the first day during its valid period. (Even if the first time you board the designated train is later than the day after the first day it is valid, you will not be able to receive your ticket from the following day onward.)
* QR codes are a registered trademark of DENSO WAVE Incorporated.

Receiving your ticket from a ticket machine

Image of a “green” ticket vending machine

Regular tickets can be received from reserved seat ticket machines such as “green” ticket vending machines.

Tickets can be received from JR Central reserved seat ticket machines displaying the e5489 mark , “green” ticket vending machines or “green” ticket ticketing displaying the e5489 mark , etc.

Special Discounted Tickets can be received at a “green” ticket vending machine displaying the passport mark in the ticket reception station.
Click here for information on ticket reception stations

（Some Special Discount Tickets cannot be received from a ticket machine.）

Reserved seat ticket machines (such as “green” ticket vending machines or “green” ticketing machines) may be used between 4:30 a.m. and 11:20 p.m. (Japan Standard Time), and JR Ticket Offices (Midori-no-madoguchi) may be used between 4:30 a.m. and 11:30 p.m. (Japan Standard Time).

* However, this is limited to operating hours of the station.
* Each station has its own operating hours, and there are some stations at which you cannot receive your tickets.For details please consult the list of stations at which tickets can be received.
* Depending on the contents of your reservation, such as number of ticket cards to be sold and the type of ticket, you may not be able to receive your ticket from a ticket machine. In that case, please go to the ticket office.

Related information:

List of stations where tickets can be received

How to use a green ticket vending machine to get a ticket you have reserved via JR-WEST ONLINE TRAIN RESERVATION

Select the language you wish to use.
*The initial display is in Japanese
Select “Receive reserved ticket”.
*The screen may be different.
Select “JR-WEST ONLINE TRAIN RESERVATION”.
*The screen may be different.
- If payment was completed on credit
Insert the credit card you used when making reservations.

- If paying at the station
Press “QR code or reservation number”and swipe the QR code you were issued when you made your reservation, or enter the reservation number.
Enter the four-digit identification number issued when you made your reservation.
*Only applicable for special discount tickets
Confirm the conditions of use (passport, entry visa, etc.).
*Only applicable for special discount tickets
Confirm that you accept the purpose for which your personal information will be used.
*Only applicable for special discount tickets

Swipe the passport page with your photograph on it.

*A passport with an IC chip is required for this. If your passport does not have an IC chip,please go to the ticket office.
- If payment was completed on credit

Your ticket will be issued. Please take it from the machine.

- If paying at the station

Your ticket will be issued when you have paid in cash via the green ticket vending machine.

Please take your ticket from the machine.

*Payment at a “green” ticket vending machine can only be made in cash (Japanese yen).