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[Notice] Service Limitations of the JR-WEST ONLINE TRAIN RESERVATION System​

  • · Some services of the JR-WEST ONLINE TRAIN RESERVATION System will be limited from February 16 to April 30, 2024.
    We apologize for any inconvenience this may cause.
    Please click here for more information.

HARUKA One-way TicketHARUKA One-way Ticket

Prices

Service section Adult Child
Kansai-airport Tennoji * Click here to view participating departure/arrival stations. 1,300 YEN 650 YEN
Osaka, Shin-Osaka * Click here to view participating departure/arrival stations. 1,800 YEN 900 YEN
Kyoto * Click here to view participating departure/arrival stations. 2,200 YEN 1,100 YEN
Kobe * Click here to view participating departure/arrival stations. 2,000 YEN 1,000 YEN
Nara 1,800 YEN 900 YEN

Train Accommodations

  • HARUKA One-way Ticket can be used.
  • Additional separate tickets are required

* When additional tickets are required, obtain the tickets at a JR-WEST station before boarding.

Train
Kansai-Airport
Express "HARUKA"		 Limited Express
Trains excluding
Kansai-Airport Express
"HARUKA"		 Special Rapid Services/
Rapid Services/
Local Services in the
valid area
Type First Class
(Green) Car		 *1 *1 *3
Ordinary Car
(Reserved
Seating)		 *2 *4
Ordinary Car
(Non-reserved
Seating)		 *2
  • * 1 First Class (Green) Tickets and separate Express Tickets are required.
  • * 2 Separate Express Tickets are required.
  • * 3 Separate First Class (Green) Tickets for Local Services are required.
  • * 4 Separate charges are required when using paid seating services (such as A-seat) on Local, Rapid, and Special Rapid trains in the Kansai area.

Eligibility

Temporary visitor's visa

"Discounted One-way Ticket" user must be holding a passport issued by a foreign government.

※外国での永住権を持っているお客様を含め、日本国籍のお客様は使用できません。

"Discounted One-way Ticket" user must be entering in Japan as a "短期滞在(Temporary Visitor)".

* "短期滞在(Temporary Visitor)" is a status of residence defined under Japanese immigration law.

Individual customers are not allowed to purchase or exchange more than one of the same ticket for the same use period.

- You must present your passport to receive a pass.

Purchasing a "Discounted One-way Ticket"

Purchasing Exchange Order through a Travel Agency outside Japan

  • Step 1. Purchase an exchange order (E-TICKET) at sales locations outside Japan.
    • * Once issued, the E-TICKET must be exchanged within 3 months.
  • Step 2. Exchange the E-TICKET for a "Discounted One-way Ticket" at an exchange location in Japan.
    • * E-TICKET exchange locations: Click here for details
    • * Receiving an E-TICKET: Click here for details
    • For trains from Kansai Airport to Kyoto, Shin-Osaka, Osaka, Tennoji, exchaging tickets from the dedicated ticket machine at Kansai-Airport Station is most convenient.
      Click here for details.
    • * The E-TICKET that could not been exchanged can be refunded at the overseas travel agency where the pass was originally purchased. (*A separate handling fee will be applied.)

Purchasing a Discounted One-way ticket via JR-WEST ONLINE TRAIN RESERNATION

  • Step 1. Purchase a Discounted One-way Ticket via JR-WEST ONLINE TRAIN RESERVATION.
    • * Payment must be made by credit card when reserving tickets. Payment cannot be accepted at the station.
      * Virtual and numberless credit cards cannot be used.
  • Step 2. When choosing paying by credit card in advance, use the following at a station ticket vending machine or station ticket office to receive your pass, after arriving in Japan. Click here for details
    • (1) Reservation number
    • (2) Identification number *A 4-digit number you set
    • (3) Credit card *The one used to make the reservation
    • (4) Passport
    • * A passport with an IC chip is required to receive a pass from a ticket vending machine. Travelers with a passport that does not have an IC chip must receive their pass from the ticket office.
    • * Exchange stations: Click here for details

* The "Discounted One-way Ticket" is not available for purchase within Japan.

NOTE:Reservations are accepted via JR-WEST ONLINE TRAIN RESERVATION from one month before boarding (starting at 10:00 am (JST) on the same day of the preceding month).
Product sales prices are set according to the date of purchase and not the date of exchange or use.

Availability and Use

  • · The "Discounted One-way Ticket" is available and usable all year around.

Reserving a Reserved Seat Ticket

· Reserved seat tickets can be reserved at a ticket vending machine or a station ticket office.
Click here for information on reserving reserved seat tickets from a ticket vending machine.

· Seat reservations are also available online for Discounted One-way Ticket reserved via JR-WEST ONLINE TRAIN RESERVATION.

Changes

  • · Changing the validity period start date is allowed only once.
  • · The ticket cannot be changed for a different ticket type. The ticket must instead be refunded, and the desired ticket purchased separately.
  • · Changing the departure or arrival station within a section is allowed only once for unused tickets within the validity period.
  • · Changing trains is allowed only once before the departure of the designated train, and only if tickets for the train being changed to are available within the validity period.
  • * Conditions may differ for reservations submitted via JR-WEST ONLINE TRAIN RESERVATION. Click here for details.

Refunds

  • · Refunds are accepted only at the "Discounted One-way Ticket" exchange location.

    * Click here for information on refund locations for refunds due to non-availability of services, delays, or other circumstances.

  • · The sales price minus a handling fee will be refunded.

    * Handling fee

    • · If no reserved seating ticket has been issued:

      560 YEN

    • · If a reserved seating ticket has been issued:

      Up to 2 days before departure: 560 YEN
      Between day before departure and time of departure:
      30% of original undiscounted Express ticket (based on original ticket purchase date) + 220 YEN
      * Minimum handling fee: 560 YEN

    • · A handling fee equivalent to the Limited express ticket for each train will be applied to a reserved seating ticket after departure time.
  • * Refunds cannot be provided if the "Discounted One-way Ticket" has been used or the validity period has ended.
  • * A refund of an unexchanged E-TICKET is available from the overseas travel agency where the ticket was purchased.
    Please note that an additional handling fee will apply.
  • * Conditions may differ for reservations submitted via JR-WEST ONLINE TRAIN RESERVATION. Click here for details.

Related information

  • · The "Discounted One-way Ticket" is only valid for the "Discounted One-way Ticket" holder.
  • · Presentation of a passport (of the person using the "Discounted One-way Ticket") is required to exchange an E-TICKET.
    * No more than one E-TICKET can be exchanged per passport.
  • · A passport is required when using a "Discounted One-way Ticket" and must be presented to the JR staff upon request.
  • · The "Discounted One-way Ticket" will not be reissued even if lost or stolen.
  • · The conditions of use for the "Discounted One-way Ticket" are stipulated by the JR-WEST carriage conditions and the laws of Japan.
  • · Conditions of use for an exchange order are stipulated by regulations and contracts of issuing companies.
  • · If any discrepancies arise between the foreign language and Japanese versions of the carriage conditions, the Japanese version has precedence.
  • · The information displayed (including prices) is current as of March 16, 2024, and is subject to change.

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