JR-WEST Usage Guide from
Kansai International Airport
In this article
Traveling from Kansai International Airport toward Osaka and Kyoto is convenient with JR-WEST!
We offer the best access for travelers heading to Tennoji, Osaka, Shin-Osaka, and Kyoto Stations.
Here is a guide that can help you on your first journey in Kansai.
1. Arriving at Kansai International Airport
After arriving at the terminal and exiting the airport gates, head to Kansai-airport Station.
*Please remember that access to Kansai-airport Station and the time required may vary depending on the airline being used.
Step-by-step guide
Getting to Kansai-airport Station
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Upon exiting the Kansai International Airport arrival gate, head for Kansai-airport Station located in the airport terminal building.
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Make your way toward the escalators for the second floor.
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Follow the directions on the guide board.
In this example the station is located on the right.
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Cross the bridge that connects the Kansai International Airport terminal building to Kansai-airport Station.
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Station Concourse
JR-WEST is marked in blue, and the Nankai Line is marked in red.
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To meet the needs of all passengers, Kansai-airport Station includes a JR-WEST Ticket Office (Midori-no-madoguchi), green ticket vending machines, and ticket vending machines.
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If you need to use the internet, JR-WEST Free Wi-Fi is available at Kansai-airport Station.
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To travel with even more benefits, you can obtain or purchase rail passes straight from JR-WEST ticket offices. You can also purchase basic fare tickets and limited express tickets.
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Staff dedicated to offering support for foreigners are regularly available at the JR-WEST Ticket Office of Kansai-airport Station. Feel free to stop by any time.
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Ticket machines can be used to purchase basic fare tickets, limited express tickets, and ICOCA cards.
How to use a ticket vending machine
2. Purchasing (Obtaining) Tickets at Kansai-airport Station
This guide explains the two ways to purchase tickets, depending on the type of journey you wish to make. Please be sure to line up at the correct machine to avoid having to queue again.
Purchasing from Regular Ticket Vending Machines
Purchasing Kansai-Airport Rapid
Service or local service tickets
Kansai-Airport Rapid Service or local service tickets can be easily purchased from ticket machines without having to line up in the ticket office.
Travelers can use ticket machines to search for specific stations before purchasing tickets.
*To use limited express services, a separate limited express fare is required.
Step-by-step guide
Purchasing from ticket vending machines
Purchasing an ICOCA card
ICOCA cards are electronic cards that can be used for riding trains without purchasing a ticket by touching the card to the automated ticket gate. These cards can also be used for shopping purchases.
*Please note that credit cards cannot be used to purchase ICOCA cards.
Step-by-step guide
Purchasing an ICOCA Card from ticket vending machines
Purchasing from Green Ticket Vending Machine
Shinkansen / limited express tickets (including HARUKA)
Shinkansen or limited express train (including HARUKA) tickets can be easily purchased from ticket vending machines without having to line up in the ticket office.
* When purchasing a ticket with a credit card, note that your personal identification number (PIN) is required.
Step-by-step guide
Purchasing limited express train or Shinkansen tickets from ticket vending machines
Digital Purchase
ICOCA card on Apple Pay
This is a service that allows you to use an ICOCA electronic card on your iPhone or Apple Watch.
If you add ICOCA to the Wallet app, your iPhone/Apple Watch will become an ICOCA card, and you can ride or shop with just a touch. It's simple and fast. What's more, the device's security features protect your ICOCA card.
Make your trip more convenient and safe with Apple Pay.
Step-by-step guide
Set up ICOCA card on your iPhone or Apple Watch.
QR tickets
A new ticketless service that allows passengers to use the automated ticket gates by using an issued QR code for boarding. Through this service you will be able to purchase discount tickets for train, bus rides and other tourist attractions directly on your smartphone.
Advance Purchase - Receiving / Exchanging Tickets
Receiving tickets reserved via JR-WEST ONLINE TRAIN RESERVATION from ticket vending machines
Skip the ticket counter lines by receiving tickets directly from a ticket vending machine!
Reserved tickets can be received from ticket machines marked with the 5489 service logo at stations throughout West Japan!
*The stations where a reserved ticket can be received will vary according to the ticket type. Passengers receiving Special Discounted Tickets from a ticketing machine will need a passport with an IC chip.
Step-by-step guide
Receiving your ticket from a ticket machine
Exchanging e-tickets (purchased at a travel agency) at ticket vending machines
Reserved tickets can be received from ticket machines marked with the passport symbol at stations throughout West Japan!
* Limited to e-tickets with the QR code design shown on the right. The stations where a reserved ticket can be received will vary according to the ticket type.
Passengers receiving Special Discounted Tickets from a ticketing machine will need a passport with an IC chip.
Step-by-step guide
Exchanging e-tickets (purchased at a travel agency) from a ticket vending machine
Purchasing from a JR-WEST Ticket Office
JR-WEST Ticket Office can be found wherever you see this green mark (Midori-no-madoguchi)
Kansai-airport Station Ticket Office
Business hours: 5:30 a.m. to 11:00 p.m.
* Customers who cannot present their exchange order for a rail pass due to loss, theft, or other reason will not be able to receive a rail pass.
3. Passing through the Gates and Heading for the Platform
Make your way through the gates and head for the platform.
Note that how to pass through the gates varies depending on the type of ticket being used.
Using a Rail Pass or
a basic fare ticket
(and limited express ticket)
Find the gates with a tickets slot and insert your ticket (or multiple tickets altogether).
Using ICOCA
Every gate at major stations is marked with the IC mark.
Just touch the card to the automated ticket gate!
Using ICOCA card on Apple Pay
Same as with the regular ICOCA card, you can use all gates that are marked with the IC mark. Moreover, once you set up your Express Card, you can touch the automated ticket gate without unlocking your phone.
Using QR tickets
QR readers are installed mainly at stations with basic automated ticket gates. Scan the code directly from your smartphone and enter the gates the same as by other methods.
Please be careful when walking with your suitcase.
4. Boarding the Train
Kansai-Airport Express HARUKA and Kansai-Airport Rapid Service offer convenient access from Kansai-airport Station to wherever you want to go!
Direct access to Kyoto!
Kansai-Airport Express “HARUKA”
*Both train fare and separate express fare required.
Timetable for Kansai-AirportExpress “HARUKA”(English)
"JR-WEST Free Wi-Fi" service is offered in HARUKA trains.
To use the service, you must obtain an access code beforehand from Kansai-airport Station or some other location that offers internet access.
Direct access to Osaka (Umeda,
Tennoji Stations)
Kansai-Airport Rapid Service
Notice!
When taking the Kansai-Airport Rapid Service (“Kanku-kaisoku”) to Kansai-airport, note that the train separates at Hineno Station.
Please use one of the first four cars if going to Kansai-airport.
More details, including train timetables:
Routes and Timetables5. Arrival at Destination
Thank you for travelling with JR-WEST!
Let JR-WEST help make your trip a pleasant one.
