Notice on the novel coronavirus pneumonia

• • Due to the outbreak of the novel coronavirus,some trains such as Shinkansen, Kansai Airport express HARUKA, THUNDERBIRD,and so on are suspended.
  For details, please refer to Route Finder or "About suspension of some trains (English only)".
• • Some of the exchange and sales counters of Railway Pass are temporarily closed or the business hours are changed.
• • Other means of transportation that can be used on Rail Pass also have the situation of temporary suspension. Please confirm the details on each company's website.
• • In addition, No refund will be given after a rail pass starts to be used or expired. Please note that.
• • For tickets that were reserved on the "JR-WEST ONLINE TRAIN RESERVATION", customers who cannot come to Japan due to unavoidable reasons such as travel restrictions because of the novel coronavirus pneumonia, please contact us from the following inquiry form.
  Inquiry form (English only)