West Japan Railway Company (hereinafter "the Company"), regarding the use of the WEST QR Service for inbound visitors to Japan (hereinafter "this Service") operated by the Company, enacts this Agreement for JR-WEST ONLINE TRAIN RESERVATION (hereinafter "this Agreement") as follows.

1. Article 1-1.

   This Agreement shall apply to both the Company and the users with regard to the use of this Service.

2. 1-2.

   Users shall abide by this Agreement when using this Service.

3. 1-3.

   Validity, etc. of rail tickets, etc. purchased by users with this Service shall, except where designated in this Agreement, be specified separately. Furthermore, matters related to this Service not stipulated in this Agreement shall be posted on JR Odekake Net or the Company's website, etc. (hereinafter "the Website, etc.").
   (N.B.) Principal articles specified separately including the Terms and Conditions for Server-Managed Tickets (JR-West Japan Railway Company Public Announcement No. 10, January 1, 2025), the Regulations on Passenger Operations (April 1987 West Japan Railway Company Public Announcement No. 3), and other transportation conditions separately established by the Company are posted on the Website, etc.

1. Article 2-1.

   Notifications from the Company to users regarding this Service (including amendments to the Agreement, additions, changes, and cessation of services; the same shall apply hereinafter) shall be by means of posting to the Website, etc. or the website for using this Service (hereinafter "the Usage Website"), etc.

2. 2-2.

   Notification under Paragraph 1 shall be deemed complete at the time the notification is posted on the Company's website or on the Usage Website.

3. 2-3.

   Regarding notifications under Paragraph 1, on the day the notification is completed, the user shall be deemed to have agreed to the notification.

1. Article 3-1.

   Dates and times used in this Agreement and this Service shall treat the standard time of Japan as their basis, and prices expressed in a monetary value shall be in Japanese yen.

1. Article 4-1.

   This Service allows users to purchase the tickets specified in Article 5 through sales agents designated by the Company (hereinafter "Sales Agents") and utilize the service by displaying the tickets on the Usage Website operated by the Company and its partner companies.

2. 4-2.

   Users shall register the required information, including personal information, on the Usage Website.

3. 4-3.

   Users shall be obligated to promptly complete the procedure for changing their registered information in the event of any changes to the information registered pursuant to the preceding paragraph.

4. 4-4.

   Users who are minors, adult wards, persons under curatorship, or persons under assistance and who have not had their settings configured and information registered by the legal representatives thereof or have not obtained prior consent from such representatives shall not be permitted to perform registration as specified in Paragraph 2. The Company and its partner companies reserve the right to refuse user registration at their own discretion, and users shall be deemed to have assented to any such refusal.

1. Article 5-1.

   The tickets that can be purchased through this Service shall be the special campaign tickets introduced by the Sales Agents on the Usage Website.

2. 5-2.

   The purchase and use of the special campaign tickets specified in the preceding paragraph are subject to limitation by conditions in some cases, and these conditions shall be specified separately.

1. Article 6-1.

   The method by which users make purchases and make payments using this Service and the reception period of this Service shall be in conformance with the purchase method, payment method, and reception period specified by the various Sales Agents.

1. Article 7-1.

   The transportation agreement between the users and the Company covering this Service shall be deemed established when the users register the information for tickets purchased through the Sales Agents via their own device on the Usage Website and the QR code becomes displayable on the user's own device.

2. 7-2.

   Tickets related to this Service shall be handled during the period lasting from the purchase of such tickets until the registration of ticket information to the Usage Website in the manner established between the users and the Sales Agents from whom the tickets were purchased. The Company shall bear no liability whatsoever for any issues that may arise between the user and the Sales Agents prior to the establishment of a transportation agreement.
   * QR Code is a registered trademark of DENSO WAVE INCORPORATED.

1. Article 8-1.

   Users of this Service shall use tickets purchased via this Service by means of the method specified in Article 9.

1. Article 9-1.

   The tickets handled under this Service shall be managed on the Usage Website. Users shall register the information for tickets obtained through the Sales Agents on their own devices and display QR codes on such devices when using said tickets.

2. 9-2.

   Users must connect their own devices to the communication services provided by a telecommunications service provider whenever they use this Service, and their other usage conditions shall be in conformance with the specifications of Article 16.

3. 9-3.

   If the tickets purchased by users through this Service are special campaign tickets sold for inbound visitors to Japan, the users shall carry their passports on their person when using such tickets, and comply with the usage conditions separately specified for such tickets, such as requirements related to short-term stay visas.

1. Article 10-1.

   Users shall use tickets purchased through this Service within the period of validity indicated on the Usage Website.

2. 10-2.

   Tickets purchased through this Service may be used on the day users wish to begin using the tickets after the users submit requests to start using the tickets on the Usage Website and a QR Code necessary for using the ticket has been displayed on the Usage Website (hereinafter, this series of procedures shall be referred to as the "Requests to Start Using Tickets"). Requests to Start Using Tickets must be submitted after 4:00 a.m. on the day users wish to begin using the tickets. If Requests to Start Using Tickets are submitted between 12:00 a.m. and 3:59 a.m., the tickets in question shall not be available for use on that day.

3. 10-3.

   Requests to Start Using Tickets must be submitted within the period of validity specified in Paragraph 1. If the period of validity of the tickets in question has expired, the tickets shall be considered no longer usable, regardless of whether they have actually been used.

1. Article 11-1.

   Tickets purchased through this Service may be modified through the Sales Agents from whom users have purchased the tickets in question were purchased within the period of validity specified in Article 10 before a Request to Start Using Tickets has been made to use the tickets. Restrictions regarding modifications shall be specified separately as usage conditions for the tickets in question, and shall be subject to the terms respectively established by each of the Sales Agents.

1. Article 12-1.

   Tickets purchased through this Service may be refunded through the Sales Agents from whom users have purchased the tickets in question within the period of validity specified in Article 10 provided Requests to Start Using Tickets have not yet been made. Restrictions regarding refunds, handling fees for refunds, and other such conditions shall be specified separately as usage conditions for the tickets in question, and shall be subject to the terms respectively established by each of the Sales Agents.

1. Article 13-1.

   Aside from the methods stipulated in Articles 11 and 12, if users wish to request a refund for tickets due to reasons attributable to the Company, such as train service suspensions, train delays, etc., and they have not yet submitted any Requests to Start Using Tickets, such users shall contact the Sales Agents from whom the tickets were purchased via this Service to request a refund; if users have already submitted Requests to Start Using Tickets, users shall contact the Support Center designated by the Company (hereinafter, the "Support Center") to request a refund. Users shall be deemed to have agreed that, even in cases where the Company refunds tickets without charging any handling fees pursuant to the rules of the Company, the rules of the Sales Agents from whom the tickets were purchased shall take precedence with regard to any purchase handling fees charged by the Sales Agents, and such fees may not be refundable, regardless of whether Requests to Start Using Tickets have been submitted.

1. Article 14-1.

   If this Service becomes unavailable due to a system failure, users shall contact station staff of the Company or the Support Center to receive guidance on what action to take from that point forward.

2. 14-2.

   If this Service cannot continue to be provided in accordance with Articles 9 and 10 due to a system failure, the Company may continue providing this Service through alternative means separately communicated via station staff or the Support Center.

3. 14-3.

   Users shall be deemed to agree that users must purchase new tickets by paying the fares and fees at a station or other sales location if the tickets purchased through this Service cannot be used due to the actions set forth in the preceding paragraph, except in cases where such actions are attributable to the Company.

1. Article 15-1.

   The Company shall provide notice of system downtime for maintenance or other purposes on the Website, etc. or by other means. However, this may not be the case in circumstances where such is unfeasible.

2. 15-2.

   The Company may, without notification of the user, change, add to, suspend, or discontinue this Service in full or in part.

1. Article 16-1.

   Users shall, at their own responsibility and expense, prepare and maintain the necessary devices, software, communication services provided by telecommunications service providers, and any other equipment required to this Service.

2. 16-2.

   Users shall bear, at their own responsibility, any communication fees or other costs required to use this Service.

3. 16-3.

   Users may not be able to use all or part of this Service if their device is not in a usable condition due to a malfunction or dead battery of the device, etc., or if the telecommunications service provided by the telecommunications service provider is unstable, etc. In addition, users may not be able to use all or part of this Service if functional limitations of the device affect its usability.

4. 16-4.

   The functions of this Service may not work properly depending on the model, browser, version, or other specifications of the equipment used with this Service.

5. 16-5.

   The Company shall not be liable for any damages suffered by users due to a failure on the part of users to prepare an environment suitable for use for any of the reasons set forth in either Paragraph 3 or Paragraph 4 of this Article.

1. Article 17-1.

   The Company shall use user information and information obtained about users in the course of using this Service (such as purchase history, server communication history, and additional information necessary for this Service (e.g., email addresses)) to facilitate the provision of this Service and related services.

2. 17-2.

   Users agree that the Company may provide the information concerning users stipulated in the preceding paragraph to JTRweb Limited and JR-West Customer Relations for the purpose of facilitating the provision of this Service.

3. 17-3.

   In addition to the provisions of the preceding paragraphs, information concerning users stipulated in Paragraph 1 shall be handled in accordance with the WEST QR Service Privacy Policy published on the Website, etc.

1. Article 18-1.

   When using this Service, users shall comply with the matters specified in the WEST QR Service Privacy Policy published on the Website, etc., as well as the following provisions.

   1. (1) Users shall, when using this Service, adhere to laws and ordinances, general manners pertaining to Internet use, and technological rules.
   2. (2) Users must not engage in activities that will cause disruption or damage to the Company or third parties relating to this Service, activities that risk causing damage to this Service, or activities that risk violating laws and ordinances, this Agreement, etc.
   3. (3) Users must not, either directly or indirectly, attempt to engage in, or actually engage in, resale or monetary exchange of all or some of the tickets purchased using this Service with the intent of making a profit. (This includes intermediary activities as specified by the Travel Agency Act.)
   4. (4) Users must not use services designated by this Agreement to purchase tickets, whether in part or in full, of greater quantity or frequency deemed appropriate, with the intent of resale or monetary exchange.
   5. (5) Users shall respect the terms of this Agreement, and must not engage in activities deemed inappropriate by the Company.
2. 18-2.

   If users fail to fulfill the responsibilities specified in the preceding paragraph, the Company reserves the right to immediately and without prior notice suspend their eligibility to use this Service or revoke their eligibility to use this Service in the future. Furthermore, if users do not confirm their request to use tickets, or if their qualification is canceled, discontinued, or lost, said users shall accept all the burden of debt for the contracts related to purchase of said products.

1. Article 19-1.

   Users shall be solely responsible for all actions and results thereof performed using their own member information regarding use of this Service, regardless of whether the action was taken by the user him/herself or whether or not this action was in error, and, if damage has been caused to a third party, shall resolve any conflict with said third party under their own responsibility and at their own expense.

2. Article 19-2.

   The Company, JTRweb Limited, and JR-West Customer Relations accept no responsibility in relation to this Service with regard to the matters set forth in the WEST QR Service Privacy Policy published on the Website, etc., and matters that fall under the items below.

   1. (1) Disadvantages suffered by users or third parties as a result of users violating this Agreement, the terms and conditions of individual services, or laws and regulations.
   2. (2) Disadvantages suffered by users or third parties resulting from contents of user information being factually inaccurate (including misspellings, input errors, etc.).
   3. (3) Disadvantages suffered by users or third parties resulting from the Company canceling, changing, discontinuing, etc. this Service (including systems) or the user's access to this Service being restricted.
   4. (4) Disadvantages suffered by users or third parties resulting from some sort of problem with the users' usage environment settings such as equipment, etc. for use, the models thereof, browsers, versions, etc., or their transmission status, etc.
   5. (5) Disadvantages suffered by users or third parties resulting from changes to the inquiries e-mail address, reception times, etc., languages in which inquiries can be handled, or time required for reply.
   6. (6) Disadvantages suffered by users or third parties in the event of leaking of transaction information such as passwords, etc. due to interception, etc. of the transmission channel in spite of appropriate safety measures put in place by the Company.
   7. (7) Disadvantages suffered by users or third parties resulting from viruses contained in e-mails sent by the Company which could not be extinguished in spite of appropriate measures put in place by the Company, or from e-mail messages that, despite being deemed by the Company to be of an appropriate size to send out to the general public, were of too large a size for the user's device to store.
   8. (8) Any other disadvantages suffered by users or third parties resulting from use of this Service despite care taken by the Company.
3. 19-3.

   If users violate this Agreement and cause damages to the Company, JTRweb Limited, JR-West Customer Relations, or the Sales Agents, such users shall be liable for any damages suffered by the Company, JTRweb Limited, JR-West Customer Relations, or the Sales Agents.

4. 19-4.

   With regard to services and products, etc. provided by partner companies, etc., users shall be deemed to have agreed that any and all legal liability, including liability for nonconformance with contract, shall be borne by the partner companies, etc., in question, and that Company shall bear no such liability whatsoever, except in cases where the Company is at fault.

1. Article 20-1.

   All rights pertaining to programs, software, services, procedures, trademarks and trade names, and services, etc. provided by this Service, and technologies attached thereto, of which this Service is comprised, are retained by the Company and partner companies, etc., and the user must not under any circumstances infringe on those rights.

1. Article 21-1.

   The Company may, as required, alter the contents of this Agreement in accordance with Article 548, Paragraph 4 of the Civil Code. After alteration of the contents, only the altered contents shall be held in effect. If this Agreement has been altered, at the time the user has used either this Service or any ancillary service and the notification thereof has been completed, or at the time the Company issues a notification to the user and said notification has been completed, the user shall be deemed to have agreed to this Agreement as it exists following the alteration.

2. 21-2.

   The Company, JTRweb Limited, JR-West Customer Relations, or the Sales Agents accept no responsibility for damages sustained by users or third parties as a result of changes under the previous paragraph.

1. Article 22-1.

   If users wish to terminate their use of this Service, the principals themselves shall complete the prescribed procedures for such termination with the Company. Users shall forfeit their eligibility to use this Service pursuant to this Agreement upon receiving a notice of termination of use from the Company via email or other means. However, even if use is terminated in this manner, this Agreement shall continue to apply to any use of this Service until such forfeiture of eligibility.

2. 22-2.

   If users do not use the tickets they have registered for the prescribed period from the last date of use of such tickets, the Company reserves the right to immediately and without prior notice suspend or in the future revoke the eligibility of such users to use this Service.

3. 22-3.

   The deadlines for deleting any information when the actions set forth in the preceding provisions of this Article are taken shall be as specified in the "WEST QR Service Privacy Policy."

1. Article 23-1.

   Users represent and warrant they are not currently and will not in the future be organized crime groups, members of organized crime groups, individuals for whom five years have not yet elapsed since they have stopped being members of organized crime groups, associates or collaborators of organized crime groups, companies affiliated with organized crime groups, extortionists specializing in disrupting general meetings of shareholders or similar, racketeers misrepresenting themselves as social activists or similar, organized crime groups specializing in intellectual crimes or similar, or any equivalent to these (hereinafter, "Organized Crime Group Members, etc."), and that they do not currently and will not in the future fall under any of the following.

   1. (1) Have a relationship in which it is recognized that Organized Crime Group Members, etc., control management;
   2. (2) have a relationship in which it is recognized that Organized Crime Group Members, etc. are substantially involved in management;
   3. (3) have a relationship in which it is recognized that Organized Crime Group Members, etc., are improperly utilized for the purpose of securing illicit gains for oneself, one’s company, or a third party, or for the purpose of causing harm to a third party.
   4. (4) have a relationship in which it is recognized that funds, etc. are provided to Organized Crime Group Members, etc., or conveniences, etc. are arranged to the benefit of Organized Crime Group Members, etc.; or
   5. (5) have a relationship in which an officer or a party substantially involved in management has ties to Organized Crime Group Members, etc., that are deemed unacceptable by society.
2. 23-2.

   Users affirm that they shall not, either personally or through a third party, engage in any of the following conduct.

   1. (1) Violent demands;
   2. (2) improper demands that exceed one's legal responsibilities;
   3. (3) threatening statements or actions or use of violence in association with a transaction;
   4. (4) spreading rumors, using deception, or exerting force to damage the credibility or disrupt the business operations of the other party; or
   5. (5) any other conduct similar to the conduct set forth in the preceding items.
3. 23-3.

   If it is determined that users are Organized Crime Group Members, etc., fall under any of the items of Paragraph 1, have engaged in any of the conduct set forth in the items of preceding paragraph, or have submitted false declarations regarding the representations and warranties made pursuant to the provisions of Paragraph 1, the Company reserves the right to immediately and without prior notice to the users suspend their eligibility to use this Service or revoke their eligibility to use this Service in the future, regardless of whether the users are at fault.

4. 23-4.

   The Company affirms that the Company shall bear no liability whatsoever for any and all damages suffered by users due to the Company suspending eligibility to use this Service or revoking eligibility to use this Service in the future pursuant to the preceding paragraph, and users shall be deemed to have agreed to this.

1. Article 24-1.

   All disputes (including court arbitration procedures) related to this Agreement or this Service shall be subject to the exclusive jurisdiction of the Osaka District Court in the first instance.

1. Article 25-1.

   Interpretation and application of this Agreement shall be governed by the laws of Japan.

1. Article 26-1.

   The transportation conditions and transportation agreements related to this Service shall be governed by the Japanese text as the official version. In the event of any discrepancies regarding the transportation terms provided in languages other than Japanese on materials or the Usage Website related to this Service, the Japanese text shall prevail as the official version.