Inquiries regarding this service can only be received via "Inquiry form" at this website.
* We regret that we are unable to respond to any inquiries regarding services other than this service.

• 1.Fill out the compulsory items (First name, Last name, Nationality, E-mail address), type your inquiry in the relevant field, and then click the "Confirm" button to be taken to the Confirmation screen.
• 2.On the Confirmation screen, check that all the details are correct, and click the "Submit" button to submit your inquiry. An e-mail confirming that your inquiry has been received will immediately be sent to the e-mail address you supplied.
• * If you enter your e-mail address incorrectly, we will not be able to contact you.
• 3.You will receive an e-mail reply to your inquiry within 24 hours of the time your inquiry was received.
  • * Depending on the content, some inquiries may take longer than others.

To change reservations for JR-WEST RAIL PASSES (including ICOCA and HARUKA) other than the Sanyo-San'in Area Pass, use the "Cancellation form" to cancel the reservation, and make a new reservation using the "Booking application form" at least 2 days in advance.

Change of your booking can be received via "Sanyo-San'in Area Pass Changing Reservation form" at this website.

• 1.Fill out the compulsory items (First name, Last name, Nationality, E-mail address, Reservation number, and Date of birth), type your booking change order in the relevant field, and then click the "Confirm" button to be taken to the Confirmation screen.
• 2.On the Confirmation screen, check that all the details are correct, and click the "Submit" button to submit your order. An e-mail confirming that your order has been received will immediately be sent to the e-mail address you supplied.
•  * If you enter your e-mail address incorrectly, we will not be able to contact you.
• 3.You will receive two e-mails (one is our reply to your order, and another is the new booking confirmation containing new booking details and reservation number) within 24 hours of the time your order was received.
•  * Depending on the content, some inquiries may take longer than others.

Cancellation of a booking can only be received via "Cancellation form" at this website.

• 1.Fill out the compulsory items (First name, Last name, Date of birth, Passport Number, E-mail address, and Reservation number) in Cancellation form, and click the "Confirm" button to go to the Confirmation screen.
• 2.In the Confirmation screen, check that all the details are correct, and click the "Submit" button to cancel your booking. An e-mail indicating that your cancellation request has been confirmed will immediately be sent to the e-mail address you supplied.