Travel area guide in West Japan


Station Information


*Information is current as of 03/31/2020. (MM/DD/YYYY)

JR Kyoto Isetan is well-stocked to provide all your daily essentials. This is among the most famous department stores in Kyoto, comprising 13 stories including a basement floor. Here you can buy not only the latest fashions, but also traditional Japanese confectioneries, tea, traditional craft goods and all manner of items made by long-established Kyoto stores. There are also a great many restaurants, serving a wide range of unique and delicious cuisine. There are abundant services for foreigners, including automated international currency exchange machines and a duty-free counter on the 2nd floor.

  • Ladies' apparel floor

  • Food market floor

  • Tax-free counter

*Photos are for illustration only.


5% discount on merchandise for JR-WEST RAIL PASS holders

  • * Not valid for food purchases and at restaurants.
  • * Limited to purchases made in Japanese yen (cash) or by UnionPay card, Alipay, or WeChat Pay.
  • * Discount valid with tax-free sales.
  • * Not valid with any special services other than tax-free sales
  • * Items priced less than 3,000 yen (excl. tax) are not eligible.
  • * Sale items are not eligible. Other brand items may also not be eligible. (Ask the staff for more information.)

<Valid until 03/31/2021.>


Business hours
< JR Kyoto Isetan > 10:00 a.m. - 8:00 p.m.
< 11F Restaurant Floor Eat Paradise > 11:00 a.m. - 10:00 p.m.
(Last orders at 9:15 p.m.)
*This varies depending on the restaurant.
< 7F-10F Open View Restaurants > 11:00 a.m. - 11:00 p.m.
(Last orders at 10:00 p.m.)
*This varies depending on the restaurant.
< 3F-6F Cafés > 10:00 a.m. - 8:00 p.m.
(Last orders at 7:30 p.m.)
*This varies depending on the restaurant.
Irregular holidays
Spot information
Wi-Fi supportWi-Fi support (3F tax-free counter)
Credit card settlementCredit card settlement
Ginren card settlementGinren card settlement
Tax freeTax free (3F)
Foreign-language floor mapForeign-language floor map
Currency exchangeCurrency exchange (2F)
Door-to-door deliveryDoor-to-door delivery
InterpretingInterpreting ×
ICOCA® acceptedICOCA® accepted (Some only)