Why does it take so long to resume operation when a human injury accident occurs?
In the event of an accident involving injury, train operation for an affected section will remain suspended until all necessary procedures including rescue of any injured people and on-site verification by police are completed, until adjacent tracks are checked, until police, emergency service personnel, and JR-West staff and others dispatched to the site have left the tracks, and until all aspects of on-site safety are confirmed.
Even as we strive to enforce various countermeasures, safe operation is our top priority. We appreciate your understanding in this matter.
Measures to Prevent Injurious Contact with Trains
To prevent injurious contact with trains, JR-West promotes the following initiatives.
Preventative measures on platforms
[Platform screen doors]
The development and maintenance of platform screen doors is intended to prevent those on the platform from falling or coming to contact with trains.
[Punctiform blocks with inner lines]
Linear protrusions are included on the inner side of punctiform blocks for immediate recognition of central platform areas.
Click here for more information(link to Japanese page).
[CP (color psychology) lines]
Red lines painted along the platform help to improve visibility of platform edges.
[Revised platform bench orientation]
Through analysis of actions taken by those who have fallen from the platform while intoxicated, JR-West discovered that most tended to stand up suddenly from the bench and walk straight forward, toward the tracks. To counter this, bench orientation has been revised to be perpendicular to the tracks.
[Platform emergency buttons]
Emergency buttons have been set up to notify station staff and crew members in the event of an emergency such as if someone falls from the platform.
Blue lighting has been installed on platforms to provide a calming effect. Installation of such equipment will continue to be promoted following verification of the suspected effects.
[Remote security cameras]
Cameras that automatically detect abnormal situations such as unsteady walking, people sitting for extended periods, track invasion from the platform, and crowded platforms are being installed to notify station staff in order to protect customers. (Currently, such cameras are installed at Kyobashi, Shin-Imamiya, and Sannomiya stations.)
Preventative measures between stations
[Fencing between stations]
Fencing is installed along tracks to prevent entry.
Preventative measures at railroad crossings
[Object detection equipment]
Object detection equipment detects any cars or other devices that remain on railroad crossings longer than they should, and automatically notify crew of the object’s presence.
[Omni-directional railroad crossing warning lights]
JR-West is promoting the installation of omni-directional railroad crossing warning lights that can be easily seen from any direction.
[Railroad crossing emergency buttons]
Emergency buttons at railroad crossings can be used to notify crew members of objects such as cars or people that cannot be moved from the crossing. When pressed, a special signal light illuminates to notify the crew of the object’s presence.
Blue lighting has been installed at railroad crossings to provide a calming effect. Installation of such equipment will continue to be promoted following verification of the suspected effects.
[Activities in cooperation with Inochi no Denwa]
Suicide by railroad results not only in the loss of precious life but also a heavy social impact due to train stoppage. Posters and other media created jointly by the JR-West Relief Foundation and Inochi no Denwa (a suicide prevention line servicing the six prefectures of the Kinki area) are posted at various stations throughout the Kyoto–Osaka–Kobe area.
[Platform accident prevention campaign]
JR-West regularly holds public notice campaigns calling attention to efforts to prevent intoxicated individuals or those with poor physical condition from being injured by trains or falling onto the tracks while walking along the platform.
Operation Resumption Flow Chart
A human injury accident occurs
Operation of the train involved and all subsequent trains stops
Appropriate on-site actions are taken
- ・Emergency rescuing of injured individuals
- ・On-site verification by police
- ・Inspection for sediment inflow/outflow
- ・Taking of statements by police of those involved (operator of the train involved, individuals nearby, individuals onboard) Searching for relevant property, etc.
If an accident occurs at night, rescuing the injured and searching for relevant property may take some time