Customer Support

JR-WEST Free Wi-Fi Service

Map of Hotspot Locations

Map of hotspots locations

Huraka

JR-WEST Free Wi-Fi is available on trains featuring the Wi-Fi Wi-Fi sticker inside the car.

Location details

Major JR-WEST stations

No Locations Wi-Fi Service Areas
1 Itoigawa Ticket gates
2 Kurobe-Unazukionsen Ticket gates
3 Toyama Ticket gates (Shinkansen Gate) and waiting rooms
4 Shin-Takaoka Ticket gates
5 Kanazawa Ticket gates (Shinkansen Gate) and waiting rooms
6 Komatsu Near JR Ticket Offices (Midori-no-madoguchi) and green ticket-vending machines (Midori-no-kenbaiki)
7 Kagaonsen Near JR Ticket Offices (Midori-no-madoguchi) and green ticket-vending machines (Midori-no-kenbaiki)
8 Awaraonsen Near JR Ticket Offices (Midori-no-madoguchi) and green ticket-vending machines (Midori-no-kenbaiki)
9 Fukui Near JR Ticket Offices (Midori-no-madoguchi) and green ticket-vending machines (Midori-no-kenbaiki)
10 Echizen-Takefu Near JR Ticket Offices (Midori-no-madoguchi) and green ticket-vending machines (Midori-no-kenbaiki)
11 Tsuruga Near JR Ticket Offices (Midori-no-madoguchi) and green ticket-vending machines (Midori-no-kenbaiki)
12 Saga-Arashiyama Ticket gates
13 Kyōto*1 Ticket gates (Central, West, and Underground East gates), near ticket-vending machines (Hachijo East Gate)*3, and passageway inside the ticket gates (Underground East Gate)*3
14 Inari Ticket gates
15 Uji Ticket gates
16 Ōsaka Ticket gates(Central, Midosuji, South, Sakurabashi, and Bridge gates)
17 Shin-Ōsaka*1 Ticket gates (East Gate), JR Ticket Office (Midori-no-madoguchi) (East Gate)*3, near green ticket-vending machines (Midori-no-kenbaiki) (East Gate)*3, waiting rooms, and Travel Service Center SHIN-OSAKA
18 Nishikujō Ticket gates*3
19 Universal-City Ticket gates
20 Tennoji Ticket gates (Central and East gates)
21 JR-Namba Ticket gates
22 Kansai-airport Ticket gates (JR Gate) and JR Ticket Office
23 Nara Ticket gates
24 Wakayama Ticket gates (Central Gate)
25 Shirahama Ticket gates
26 Shin-Kōbe Ticket gates and waiting areas
27 Sannomiya Ticket gates (Central Gate)
28 Nishi-Akashi Ticket gates (West Gate)
29 Himeji Ticket gates (Central Gate)
30 Kinosaki-Onsen Ticket gates
31 Okayama*2 Ticket gates (Shinkansen Gate) and waiting rooms
32 Kurashiki Ticket gates
33 Onomichi Ticket gates (South Gate)
34 Tottori Ticket gates
35 Yonago Ticket gates
36 Hiroshima*2 Ticket gates (Shinkansen Gate) and waiting areas
37 Miyajimaguchi Ticket gates
38 Tokuyama Ticket gates (South Shinkansen Gate)
39 Shin-Yamaguchi Ticket gates (Shinkansen Transfer Gate)
40 Shimonoseki Ticket gates
41 Kokura*2 Ticket gates (Shinkansen Gate) and waiting areas
42 Hakata*2 Ticket gates (Central Shinkansen Gate),waiting rooms, and Hikari Square

Major station buildings and shopping centers

No Facility name Wi-Fi Service Areas
13 Kyoto Station Building Sky Garden and Muromachi Square
16 OSAKA STATION CITY 3F Information (North Gate Building side), Atrium Plaza, Carillon Plaza, Toki-no-hiroba Plaza, Yawaragi-no-niwa Garden, Kaze-no-hiroba Plaza, Tenku-no-noen Farm, South Gate Plaza, 3F Service counter (South Gate Building side), Taiyo-no-hiroba Plaza, and Umaimono Plaza
20 Tennoji MIO Tennoji MIO Main Building and Plaza Building
36 ekie 1F ekie DINNING, 2F ekie Omiyagekan
  • *1 Service is not available at ticket gates or waiting rooms for the Shinkansen.
  • *2 Service is only available at ticket gates, waiting rooms, and waiting areas for the Shinkansen.
  • *3 Available from the end of March 2024.

As of March 2024