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Conditions of On-line Reservation

Reservations Process

STEP 1STEP 2STEP 3

Reserve JR-WEST RAIL PASS from this website.

Print out a copy of your booking confirmation e-mail, which you will receive within 24 hours of submitting your application.

Go to JR-WEST Ticket Office at the JR-WEST station you specified when you made your reservation, and pay for and collect your rail pass.

Service Guide

Eligibility
Those holding a passport issued by a government other than Japan's who come to Japan with a "short-term stay" residence status (15 days or less) or those from a visa exempt country on a "90-day short-term stay."
※日本国籍のお客様は使用できません。
Types and Terms of Passes and Tickets Available for Reservation
  • ･ You can reserve Sanyo Area Pass which will start to be used between 3 and 28 days from the date the reservation is made.
  • ･ Reservations for accompanying reserved seat tickets can be made for trains boarded between 3 and 28 days from the date the reservation is made.
  • Sanyo Area Pass cannot be used on Bullet Train "TOKAIDO SHINKANSEN" (between Tokyo and Shin-Osaka).
- Kansai Area Pass and Kansai WIDE Area Pass
  • ･ Between 3 and 28 days from the date the reservation is made.
Sanyo Area Pass/Kansai Area Pass/Kansai WIDE Area Pass Booking Application Process
  • 1.Click either "Book Now!" and proceed to the Agreement screen.
  • 2.In the Agreement screen, Read this "Conditions of On-line Reservation" and Privacy Policy, click the "Agree" button to agree to the terms and proceed to the "Booking application form."
  • 3.In "Booking application form," fill out the compulsory fields (First name, Last name, Passport number, Nationality, E-mail address, Date of birth, Numbers of users [Adults/Children], Date your rail pass will be used from, Station where you will pick up your rail pass, Duration of your rail pass, [Sanyo Area Pass only] Information about reserved trains), click the "Confirm" button and proceed to the Confirmation screen.
    • ･ Reservations for up to 6 adults and 6 children (ages 6 - 11) can be made at once. (Up to a total of 12 adults and children.)
    • Regarding of Seat Reservations with [Sanyo Area Pass]
      • To make seat reservations, look up train numbers for Bullet Train "SANYO SHINKANSEN" (between Shin-Osaka and Hakata), Kansai-airport Express HARUKA (between Shin-Osaka and Kansai-airport) in the timetable in "Sanyo Area Pass booking application form."
  • 4.In The Confirmation screen, check that all details are correct, and click the "Submit" button to apply for your booking. An e-mail indicating that your booking application has been received will immediately be sent to the e-mail address you supplied.
    • If you enter your e-mail address incorrectly, we will not be able to contact you.
    • If you do not receive the e-mail, then contact us via "Inquiry / Change form".
  • 5.Within 24 hours after receiving your booking application, you will be sent "Booking confirmation e-mail" containing booking details and your Reservation number. Your reservation will be complete at the time you receive "Booking confirmation e-mail".
    • If you cannot make a seat reservation for your preferred train or if a reservation has been made for the earlier or later train because all seat are full, all information will be in "Booking confirmation e-mail", so please check it carefully.
    • If you do not receive Booking confirmation "e-mail", contact us via "Inquiry / Change form".
  • 6.Print out "Booking confirmation e-mail" containing your Reservation number and take it to the designated station when you pick up your rail pass.
    • It is possible to pick up your rail pass by writing down your Reservation number on a piece of paper instead of printing out of "Booking confirmation e-mail", but as it will take longer to process, we recommend you to bring a printout of the e-mail.
Online special Seat reservations of Sanyo Area Pass
  • To make seat reservations, look up train numbers for Bullet Train "SANYO SHINKANSEN" (between Shin-Osaka and Hakata), Kansai-airport Express HARUKA (between Shin-Osaka and Kansai-airport) in the timetable in "Sanyo Area Pass booking application form."
  • (Info on extracting PDF timetables)

    Bullet Train SANYO SHINKANSEN(PDF: 1.88MB)

    Kansai-airport Express HARUKA(PDF: 1.33MB)

  • Up to 6 train reservations can be made with this service (limited to journeys made by all group members). Please make any further train reservations at JR-WEST stations.
  • With this service, all seats available for reservations are non-smoking.
    (Some Bullet Train "SANYO SHINKANSEN" has smoking seats, so please make your reservations at JR-WEST stations if you wish to have a smoking seat.)
  • If you reserve a seat on Kansai-airport Express HARUKA after entering in Japan through Kansai International Airport, please be aware that it takes 1 hour on average from your flight's arrival time until immigration procedures are completed. In addition, you will need to pick up your rail pass at least 30 minutes prior to Kansai-airport Express HARUKA's departure time (Picking-up dead line).
  • Changing from Kansai-airport Express HARUKA to Bullet Train "SANYO SHINKANSEN" in Shin-Osaka Station requires at least 10 minutes.
  • As an action to take if there are no reserved seats available on your preferred train, select either "Book reserved seat on earlier train", "Book reserved seat on later train", or "Do not book seats on earlier or later train."
    • You will still be able to use non-reserved seats even when you do not book reserved seats.
    • Selecting the earlier/later train option will search for another train up to 1 hour earlier/later than your original desired train.

Picking-up Procedures

Please pick up your rail pass before the picking-up deadline at JR-West Ticket Office at the designated station you specified when you made your booking application. At the ticket office, you will need to show station staffs

(1) a printout of Booking confirmation "e-mail" containing your Reservation number
(2) your passport
(3) your return plane tickets or e-tickets

And then, you will pay by cash or credit card for your rail pass.

  • Regarding (2) and (3), if there are more than two people who will receive rail passes, you will need to show all members'.
  • It is possible to pick up your rail pass by writing down your Reservation number on a piece of paper instead of printing out of Booking confirmation "e-mail", but as it will take longer to process, we recommend you to bring a printout of the e-mail.
- Picking-up Stations
  • Please pick up your rail pass at the station designated when applying for your booking.
  • Please view the attached station map to find the location of JR-WEST Ticket Office.

- Picking up your rail pass at Kansai-airport
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- Picking-up deadline
  • ･ Sanyo Area Pass and Accompanying Reserved Seat Tickets:
    30 minutes prior to the departure time of the first train for which you have reserved a seat. (If you do not have a seat reservation for a train on the day you start to use Sanyo Area Pass, Picking-up dead line is the day you specified your rail pass will be used from)
  • ･ Kansai Area Pass and Kansai WIDE Area Pass: the day you specified your rail pass will be used from

  • Picking-up time at the station is between 5:30 a.m. and 11:00 p.m. (Japan standard time).
  • Please be aware that you cannot pick up your rail pass without Reservation number.
  • After Picking-up deadline expires your booking will be cancelled automatically.
    (If your reservations are automatically cancelled and you still need rail passes, you can buy them at JR-WEST ticked office. When you bring your printout of Booking confirmation "e-mail", station staffs will be able to refer to it.)
  • For seat reservations for which you applied with this service, please ask for them at a station.

Making Inquiries

Inquiries regarding this service can only be received via "Inquiry / Change form" at this website.

  • We regret that we are unable to respond to any inquiries regarding services other than this service.
  • 1.Fill out the compulsory items (First name, Last name, Nationality, E-mail address), type your inquiry in the relevant field, and then click the "Confirm" button to be taken to the Confirmation screen.
  • 2.On the Confirmation screen, check that all the details are correct, and click the "Submit" button to submit your inquiry. An e-mail confirming that your inquiry has been received will immediately be sent to the e-mail address you supplied.
    • If you enter your e-mail address incorrectly, we will not be able to contact you.
  • 3.You will receive an e-mail reply to your inquiry within 24 hours of the time your inquiry was received.

Change Booking

Change of your booking can be received via "Inquiry / Change form" at this website.

  • 1.Fill out the compulsory items (First name, Last name, Nationality, E-mail address, Reservation number, and Date of birth), type your booking change order in the relevant field, and then click the "Confirm" button to be taken to the Confirmation screen.
  • 2.On the Confirmation screen, check that all the details are correct, and click the "Submit" button to submit your order. An e-mail confirming that your order has been received will immediately be sent to the e-mail address you supplied.
    • If you enter your e-mail address incorrectly, we will not be able to contact you.
  • 3.You will receive two e-mails (one is our reply to your order, and another is the new booking confirmation containing new booking details and reservation number) within 24 hours of the time your order was received.

Cancellation

Cancellation of a booking can only be received via "Cancellation form" at this website.

  • 1.Fill out the compulsory items (First name, Last name, Date of birth, Passport Number, E-mail address, and Reservation number) in Cancellation form, and click the "Confirm" button to go to the Confirmation screen.
  • 2.In the Confirmation screen, check that all the details are correct, and click the "Submit" button to cancel your booking. An e-mail indicating that your cancellation request has been received will immediately be sent to the e-mail address you supplied.
  • 3.You will receive an e-mail confirming that your booking has been cancelled within 24 hours of the time your cancellation request was received.