How to use JR-West

Using Trains

On the train

What to do on board

Question

Is it OK to eat and drink on board?

Answer

Yes. If you do eat and drink on board, please ensure that you keep the cabin tidy and do not inconvenience other passengers.
Click here for more information on train etiquette.

Question

Which side of the train should I sit on to see Mt. Fuji from Bullet Train (Shinkansen)?

Answer

Ask for a window seat in row E when going to and from Tokyo.

Question

Are there any wheelchair-friendly seats?

Answer

Yes. Please apply at a JR-WEST Ticket Office at least two days before the day of your journey.
* Some restrictions on the use of electric wheelchairs apply.

Question

I intend to travel with a baby. Are there facilities for breastfeeding/changing diapers on board?

Answer

All SANYO / HOKURIKU SHINKANSEN trains have multipurpose rooms. Although customers with disabilities have priority, ask a crew member if you would like to use a room for breastfeeding. Also, the western style toilets on the SANYO SHINKANSEN have diaper changing tables, and western style toilets on the HOKURIKU SHINKANSEN have baby beds. Certain limited express trains on conventional lines also have multipurpose rooms and diaper changing tables as well.

Restroom with diaper changing table

Restroom with diaper changing table
Question

Where can I smoke in the station/on board?

Answer

Excluding certain services, all Bullet Trains (Shinkansen) and trains on conventional lines are completely smoke-free. (Some Bullet Trains have smoking compartments in deck areas between cars.) All stations in Kyoto–Osaka–Kobe area are completely smoke-free. Certain stations have smoking areas on platforms. Five Bullet Train (Shinkansen) stations, Shin-Kobe, Okayama, Hiroshima, Kokura and Himeji, have smoking areas on their respective platforms.

Smoking area on Bullet Train platform

Smoking area on Bullet Train platform
Question

Which trains have on-board sales?

Answer

On-board sales (food and beverage cart service) are available on the SANYO SHINKANSEN trains (except for the Kodama) and some limited express trains on conventional lines (SL Kita-Biwako, SL Yamaguchi, Misuzu Shiosai, Shiokaze, and Nanpu).