How to use JR-West

Using Trains

How to Use Trains

Going through the Ticket Gates

Question

How do I use the automatic ticket gates? (Which automatic ticket gates are for ICOCA?)

Answer

Ticket gates for conventional lines and the Bullet Train (Shinkansen) are separate. Transfer gates are also separate. Check the signage at the gate carefully.

 

Ticket Gates

Transfer ticket gates

Transfer ticket gates

Ticket gates have a slot for inserting your ticket. If using an ICOCA card, touch the card against the card reader section. ICOCA-only ticket gates are labeled "IC Card Only".

Automatic ticket gate

Automatic ticket gate

ICOCA-only ticket gate

ICOCA-only ticket gate
Question

Which tickets should I insert into the automatic ticket gates?

Answer

Insert your basic fare ticket. When using a Bullet Train (Shinkansen) or limited express train, insert your limited express ticket at the same time.

Question

If I am traveling with infants, can we all go through the ticket gates at the same time?

Answer

Yes. It is OK to use the automatic ticket gates.

Question

I am in a wheel chair and need help getting on the train. Where do I ask for assistance?

Answer

Ask a station staff. They will guide you to the platform and help you get on and off the train.
* Some restrictions on the use of electric wheelchairs apply.
»Click here for more information

Question

I am vision-impaired and need help getting on the train. Where do I ask for assistance?

Answer

Ask a station staff. They will guide you to the platform and help you get on and off the train.

Question

I was stopped by the automatic ticket gates because there was not enough money on my ICOCA. What should I do?

Answer

Charge your ICOCA at a fare adjustment machine or a smart card recharge machine and go through the gates again.

Fare adjustment machine

Fare adjustment machine

Smart card recharge machine

Smart card recharge machine
Question

There should be money left on my ICOCA, but I can't use it at the automatic ticket gates. What should I do?

Answer

It is likely that your last payment had not gone through or that the card is damaged. Take your card to a station staff.

Question

What is a "stopover" (tochu gesha)?

Answer

"Making a stopover" refers to going out of the ticket gates at a station before your final destination.

Question

I bought a basic fare ticket and a limited express ticket to my destination. Can I make a stopover?

Answer

As long as you do not go back the way you came, you may make as many stopovers as you like except in certain cases such as when traveling a short distance for which one way is 100 working kilometers or shorter. You also cannot make a stopover when using a limited/regular express ticket or a green ticket, etc.

Question

If I am eligible to make a stopover, what should I do at the gates when getting on or off?

Answer

Show your ticket to a staff member at the ticket gates. They will check your ticket.

Question

If I miss a train on which I have a reserved seat, can I take another train instead? If not, can I get a refund? Does this involve a handling fee?

Answer

Changes and refunds cannot be made once the departure time of the specified train has passed. However, if you miss your train, you can use your reserved limited express ticket for a non-reserved seat on a train for the same zone on the same day.

Question

What should I do when using ICOCA at the transfer ticket gates when changing to a private rail line?

Answer

Touch your ICOCA against the card reader section of the automatic ticket gate at the transfer gate.

Transfer ticket gate

Transfer ticket gate
Question

Can I take my bike or other large luggage on board with me?

Answer

Suitcases and other portable luggage can be taken on board. The Kansai-airport Express Haruka and Hokuriku Shinkansen have luggage storage compartments. Bicycles used for recreational/competitive cycling can be taken on board for free if disassembled and stored in a bicycle bag. Not all luggages can be taken on board. For more details, ask a station staff.
Please be considerate so as not to inconvenience other passengers.
»Click here for more information

Taking bicycles on trains

Taking bicycles on trains

Luggage storage compartment on the Haruka Express

Luggage storage compartment on the Haruka Express