How to use JR-West

Purchasing Tickets

Changes

Question

My plans have changed so I'd like to change an unused/used ticket. Where can I change it? Does this involve a fee?

Answer

If you have not used your ticket, you may change it one time only for another ticket of the same type at no charge at a JR-WEST Ticket Office. Some discount tickets and other tickets are treated differently so ask a station staff for details.

Question

Can I change a ticket again after I've already changed it? If I can't, what should I do?

Answer

Changing a ticket for the second time involves receiving a refund and then purchasing your ticket again. In this case, the refund requires a handling fee.

Question

If the train on which I've reserved a seat is canceled, can I change to a different train?

Answer

Yes. Take your ticket to a staff member at a ticket office and they will change it for you.