How to use JR-West

Purchasing Tickets

Types

Regular Tickets

Question

What type of ticket do I need to travel by train?

Answer

The type of ticket you need depends on the type of train you want to use:

Basic Fare Ticket

  • ・ Required when using local, rapid, and special rapid services.
+

Limited Express Ticket

  • ・ Required in addition to a basic fare ticket when using a Bullet Trains (Shinkansen) or limited express train.
  • ・ Available for non-reserved seats or reserved seats.
+

Sleeper Ticket

Green Ticket

GranClass Ticket

  • ・ Required in addition to a basic fare ticket and limited express ticket when using a green car or GranClass car or sleeper car.

Regular Basic Fare Ticket

Regular Basic Fare Ticket

Reserved Seat Limited Express Ticket

Reserved Seat Limited Express Ticket

Non-Reserved Seat Limited Express Ticket

Non-Reserved Seat Limited Express Ticket

★Please take the seat listed here.

*Passengers with non-reserved seat limited express tickets must sit in a car marked as non-reserved seating.

*Tickets that combine both the basic fare ticket and the limited express ticket are also available.

Question

What kind of tickets do children need?

Answer

Children from 6 to 11 years old require a children's ticket. Children's tickets cost half the price of adult tickets. However, green tickets, GranClass tickets, and sleeper tickets are the same price as adult's tickets.

Children's Ticket (Basic Fare Ticket)

Children's Ticket (Basic Fare Ticket)

Please refer to the relevant information on children's tickets for ICOCA, rail passes, and other tickets.

Question

What's the difference between non-reserved and reserved seats? How about green cars, GranClass cars, and sleeper cars?

Answer

Non-reserved seat does not specify the train or seat number.
Reserved seat specifies the date of travel, train, and seat number.
Green cars are a rank above reserved seating in ordinary cars. GranClass cars are a step above green cars. Sleeper cars are cars that provide sleeping facilities.

Non-Reserved / Reserved Seats

Non-Reserved /  Reserved Seats

Green Cars

Green Cars

GranClass Cars

GrandClass Cars

Sleeper Cars

Sleeper Cars
Question

What kinds of sleeper cars are there?

Answer

Sleeper cars have shared and private compartments and offer several different classes.

Shared compartments

Shared  compartments

Private Compartments

Private Compartment
Question

Is it possible to share a bed with my child when using a sleeper car?

Answer

Yes. It is possible for one adult to share a bed with one child/infant. If you purchase a separate child’s basic fare ticket and limited express ticket, your child can share the bed with you without a sleeper ticket.

Question

Where can I buy tickets?

Answer

Tickets can be purchased at ticket offices and ticket vending machines in stations operated by JR-WEST and the JR Group, and at designated travel agencies. Please purchase tickets for short-distance travel from ticket-vending machines.

JR-WEST Ticket Office

JR-WEST Ticket Office

Ticket vending machine

Ticket vending machine

ICOCA can be purchased from ticket vending machines in major JR-WEST stations.

ICOCA purchasing display

ICOCA purchasing display

ICOCA mark

ICOCA mark

Regarding tickets for overseas visitors, each type of ticket has different terms of purchasing.
Please refer to the relevant information for more details. (Link to Tickets for Overseas Visitors)

Question

How do I use the ticket vending machines?

Answer

Check the price of the fare to your destination on the fare chart above the ticket vending machine. Insert your money into the machine and press the button displaying the price of your fare.

Question

Can I use credit cards at JR-WEST ticket offices, ticket vending machines, green ticket-vending machines and ticket gates?

Answer

Yes. It is possible to use credit cards at JR-WEST ticket offices and green ticket-vending machines. You must enter your PIN number when using a credit card at a green ticket-vending machine.

Question

What kinds of credit cards do you accept?

Answer

We accept Visa, MasterCard, American Express, UC, DC, JCB, Diners Club, CF, UFJ, and MUFG CARD.

Question

I lost the ticket I bought. Is it possible to re-issue it? What happens if I find my lost ticket later?

Answer

Please notify either station staff or train staff in order to purchase a ticket for the same journey as the one that you have lost. (Your new ticket will be issued with a note confirming that you have lost your original ticket and have purchased a new one.) Take the replacement ticket you purchased home with you. If you find your lost ticket within a year, bring both it and the replacement ticket you purchased to the fare adjustment office at the station. We will refund you, but a handling fee will be required.
Click here if you have lost your Japan Rail Pass.

Example: Proof of purchase of replacement ticket

Proof of purchase of replacement ticket
Question

Do you sell advanced booking admission tickets for Universal Studios Japan?

Answer

Yes. Tickets can be purchased from JR-WEST ticket offices at major JR stations. Advanced booking admission tickets purchased from station ticket offices in JR-WEST stations must be exchanged at the Universal Studios Japan ticket booth on the day of use.