How to use JR-West
Facilities and Services
Elevators and similar facilities are available in most stations. However some stations do not have these kinds of facilities, so please ask a station staff for details.
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Where can I get station maps, information on connecting transport service, and so on.
Maps of major stations and route maps are available from JR-WEST website.
How do I check whether a station has coin lockers/a parking lot?
All Bullet Train (Shinkansen) stations and major stations on conventional lines have coin lockers and parking facilities. For more details, ask a station staff.
Basic coin locker sizes are listed below.
Availability information for ICOCA lockers at Osaka Station can be found here.
Coin lockers at a station
What should I do if all the coin lockers are occupied?
Kyoto, Shin-Osaka, Osaka, Okayama, Kanazawa, and Hiroshima stations have temporary luggage storage facilities.
Temporary luggage storage facility
Are there toilets in the stations?
Yes. The majority of stations have toilets.
To ensure a pleasant use experience for everyone, please review the following lavatory etiquette guide.
Is toilet paper provided in station toilets?
Toilet paper is provided in every toilet in the station concourse at every manned station.
Where are trash cans in the station?
On the platform and other locations.
Trash cans on a platform
Where are the pay phones? Do I need a phone card to use them?
On the station platform and other locations. Pay phones can be used with cash (10/100 yen coins) if you do not have a phone card.
Where are the pay phones that can be used to make international calls?
Pay phones can be found on station platforms. If a phone can be used to make international calls this will be indicated on the display. See the NTT website for instructions on how to use pay phones.
Where can I smoke in the station?
All stations in Kyoto–Osaka–Kobe area are completely smoke-free. Certain stations have smoking areas on platforms. Six Bullet Train (Shinkansen) stations—Shin-Kobe, Himeji, Okayama, Hiroshima, Kokura, and Hakata—have smoking areas on their respective platforms.
Smoking area on Bullet Train platform
Are there convenience stores in stations?
Some JR-WEST stations include 7-Eleven Heart-in or other convenience stores.
Convenience store in station
Are there any drug stores in stations?
Yes. Some stations have drug stores.
Can I buy souvenirs in stations?
Yes. Souvenirs can be purchased at station kiosks or convenience stores such as 7-Eleven Heart-in, which are available in some stations.
Can I exchange foreign currency in stations?
Foreign currency cannot be exchanged in most stations. Please use a nearby bank.
However, it is possible to exchange foreign currency at the Nippon Travel Agency branches in Kyoto, Osaka, and Sannomiya stations.
Are there bus stops at stations?
Yes, but it depends on the station. For more details, ask a station staff.
Can I look up bus timetables in stations?
It is possible to look up timetables for highway buses. For other buses, ask at an information counter or similar.
Can I look up flight schedules at stations?
No. Please consult an airline website or inquire directly at an airline or travel agent.