How to use JR-West

Facilities and Services

Stations

Question

Are there elevators in every station?

Answer

Elevators and similar facilities are available in most stations. However some stations do not have these kinds of facilities, so please ask a station staff for details.
»Click here for more information

Elevator

Elevator

Escalator

Escalator
Question

Where are station maps and information on connecting transport services, etc., available?

Answer

Maps of major stations and route maps are available from JR-WEST website.

Question

Where can I get a local area map for a particular station or a route map?

Answer

Maps of major stations and route maps are available from JR-WEST website.

Question

How do I check whether a station has coin lockers/a parking lot?

Answer

All Bullet Train (Shinkansen) stations and major stations on conventional lines have coin lockers and parking facilities. For more details, ask a station staff.
Basic coin locker sizes are listed below.
Availability information for ICOCA lockers at Osaka Station can be found here.

Coin lockers at a station

Coin lockers at a station
Locker size Height Width Depth
Large 868 355 645
Medium 505or567 355 645
Small 326 355 645

Unit: mm

Question

What should I do if all the coin lockers are full?

Answer

Kyoto, Shin-Osaka, Osaka, Okayama, Kanazawa, and Hiroshima stations have temporary luggage storage facilities.

Temporary luggage storage facility

Temporary luggage storage facility
Question

Are there toilets in the stations?

Answer

Yes. The majority of stations have toilets.
To ensure a pleasant use experience for everyone, please review the following lavatory etiquette guide.
»Lavatory Etiquette

Question

Is toilet paper provided in station toilets?

Answer

Toilet paper is provided in every toilet in the station concourse at every manned station.

Question

Where are trash cans in the station?

Answer

On the platform and other locations.

Trash cans on a platform

Trash cans on a platform
Question

Where are the pay phones? Do I need a phone card to use them?

Answer

On the station platform and other locations. Pay phones can be used with cash (10/100 yen coins) if you do not have a phone card.

Question

Where are the pay phones that can be used to make international calls?

Answer

Pay phones can be found on station platforms. If a phone can be used to make international calls this will be indicated on the display. See the NTT website for instructions on how to use pay phones.

Question

Where can I smoke in the station/on board?

Answer

Excluding certain services, all Bullet Trains (Shinkansen) and trains on conventional lines are completely smoke-free. (Bullet Trains without smoking cars have smoking compartments in deck areas between cars.) All stations in Kyoto–Osaka–Kobe area are completely smoke-free. Certain stations have smoking areas on platforms. Five Bullet Train (Shinkansen) stations, Shin-Kobe, Okayama, Hiroshima, Kokura and Himeji, have smoking areas on their respective platforms.

Smoking area on Bullet Train platform

Smoking area on Bullet Train platform
Question

Are there convenience stores in stations?

Answer

Some JR-WEST stations include 7-Eleven Heart-in or other convenience stores.

Convenience store in station

Convenience store in station
Question

Are there any drug stores in stations?

Answer

Yes. Some stations have drug stores.

Question

Can I buy souvenirs in stations?

Answer

Yes. Souvenirs can be purchased at station kiosks or convenience stores such as 7-Eleven Heart-in, which are available in some stations.

Question

Can I exchange foreign currency in stations?

Answer

Foreign currency cannot be exchanged in most stations. Please use a nearby bank.
However, it is possible to exchange foreign currency at the Nippon Travel Agency branches in Kyoto, Osaka, and Sannomiya stations.

Question

Are there bus stops at stations?

Answer

Yes, but it depends on the station. For more details, ask a station staff.

Question

Can I look up bus timetables in stations?

Answer

It is possible to look up timetables for highway buses. For other buses, ask at an information counter or similar.

Question

Can I look up flight schedules at stations?

Answer

No. Please consult an airline website or inquire directly at an airline or travel agent.