How to use JR-West

Purchasing Tickets and Entering Ticket Gates (Obtaining/Purchasing Rail Passes from the JR-WEST Ticket Office (Midori-no-madoguchi))

Digest(photo guide)

Purchasing Tickets and Entering Ticket Gates (Obtaining/Purchasing Rail Passes from the JR-WEST Ticket Office (Midori-no-madoguchi))

Rail passes can be obtained or purchased in addition to basic fare tickets and limited express tickets from JR-WEST ticket offices.

Staff dedicated to offering support for foreigners is regularly available at the JR-WEST Ticket Office of JR Kansai-airport Station. Feel free to stop by any time.

Obtaining a Rail Pass

Submit your exchange order for a rail pass and your passport to an attendant at the ticket office.

The attendant will provide an application. Fill out the necessary forms.

The attendant will provide rail passes.

*Rail pass types cannot be changed from what is written on the rail pass exchange order.
*Customers who cannot present their exchange order for their rail passes due to loss, theft, or other reason, will not be able to receive their rail passes.

Purchasing a Rail Pass

Rail passes are available in a variety of forms according to usage area and days of validity.
When purchasing a rail pass, please choose a pass that meets your travel needs.

Submit your passport to an attendant at the ticket office.
The attendant will provide a application. Select your desired rail pass, and fill out the necessary forms.

*Please note that some rail passes cannot be purchased within Japan.

*Kansai Area Passes, Kansai WIDE Area Passes, Kansai-Hiroshima Area Passes, and ICOCA&HARUKA sets can be used with automated ticket gates (GATE B). Please use the manned gate (GATE A) for all other passes.
*Automated ticket gate entry using Kansai-Hiroshima Area Passes will begin April 10, 2017.

Let JR-WEST help make your trip a pleasant one.