About Us

Initiatives

Provision of Services Offering Even Greater Convenience and Comfort

Start of Nationwide Reciprocal Use of Transport IC Cards

Symbol indicating acceptance of any of 10 IC cards

Symbol indicating acceptance of any of 10 IC cards

Lowering the Threshold for Providing Information on Train Delays

Kansai-Airport Express Haruka Onboard Information in Four Languages

Initiatives for Putting Customers at Ease under Abnormal Operating Conditions

Further Enhancement of Information on Timetable Disruption

Enhancing Responses to "Customer Voices"

Swifter, More Conscientious Responses to "Customer Voices"

Responses to "Customer Voices"

Responses to "Customer Voices"

Breakdown of "Customer Voices"

Approximately 36,000 items of customer feedback were received in fiscal 2013.

Breakdown of "Customer Voices"