About Us

Basic Approach

For the JR-West Group, which has railway operations as the core of its business, it is impossible to exist apart from the areas we serve.
That is why we emphasize being a “railway company that coexists with communities” under “Our Future Direction ? The Ideal Form for JR-West” in the “JR-West Group’s Medium-Term Management Plan 2017,” which we are currently implementing.
We believe, therefore, that there is nothing more important than invigorating communities by engaging in an ongoing dialogue with the people of the areas we serve, developing a shared understanding of the area’s aspirations and problems, and working together to develop solutions. In addition, to make this relationship as meaningful as possible, we have entered into agreements for comprehensive coordination and cooperation with local governments and businesses. In taking this approach, we painstakingly consider what we, as the JR-West Group, can contribute, and we strive to achieve higher levels of railway quality, and promote the expansion of non-railway businesses and the development of new businesses, by developing operations that have railway operations at their core and are closely tied to local areas.
Coordinating with communities is also essential for social contribution activities. We, therefore, are pursuing activities in five areas ― safety, the global environment, social welfare, railway culture, and communities ― that are closely related to our railway operations and other business activities. 
By steadily advancing meaningful initiatives rooted in local areas, we are working to contribute to the invigoration of the West Japan area.

Coexistence with Communities - Overview

Coexistence with Communities - Overview