West Japan Railway Company

We, being conscious of our responsibility for protecting the truly precious lives of our customers, and incessantly acting on the basis of safety first, will build a railway that assures our customers of its safety and reliability.
We, with a central focus on railway business, will fulfill the expectations of our customers, shareholders, employees and their families by supporting the lifestyles of our customers, and achieving sustainable growth into the future.
We, valuing interaction with customers, and considering our business from our customers' perspective, will provide comfortable services that satisfy our customers.
We, together with our group companies, will consistently improve our service quality by enhancing technology and expertise through daily efforts and practices.
We, deepening mutual understanding, and respecting each individual, will strive to create a company at which employees find job satisfaction and in which they take pride.
We, acting in a sincere and fair manner in compliance with the spirit of legal imperatives, and working to enhance corporate ethics, will seek to be a company trusted by communities and society.

We, ever mindful of the railway accident that occurred on April 25, 2005, conscious of our responsibility for protecting the truly precious lives of our customers, and based on the conviction that ensuring safety is our foremost mission, establish this Safety Charter.

Safety is ensured primarily through understanding and complying with rules and regulations, a strict execution of each individual's duty, and improvements in technology and expertise, and built up through ceaseless efforts.
The most important actions for ensuring safety are to execute basic motions, to rigorously enforce safety checks, and to implement flawless communication.
To ensure safety, we must make a concerted effort, irrespective of our organizational affiliation, rank or assignment.
When uncertain about a decision, we must choose the most assuredly safe action.
Should an accident occur, our top priorities are to prevent concomitant accidents, and to aid passengers.

The train accident which occurred on April 25, 2005, on the Fukuchiyama Line has been followed by a period of deep reflection for our organization during which we have concentrated our utmost efforts on our three pillars of management: measures to have ourselves accepted as acting with the best intentions by the victims of the train accident; measures to enhance safety; and furthering of reform.

Guided by the Corporate Philosophy and the Safety Charter formulated with input from all staff in the wake of the Fukuchiyama Line train accident, all employees have come together in sustained efforts to create a corporate culture that gives top priority to safety.

By doing so we look forward to continuing future development that will allow us to meet the expectations placed on us by customers, shareholders, and all the other stakeholders who contribute to our operations.